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Customer Service Representative

1 month ago

Sheridan, Wyoming, United States Weatherby Inc Full time
Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at Weatherby Inc. As a key member of our Customer Service Department, you will be responsible for providing exceptional product and customer support to our valued customers.

Key Responsibilities
  • Correspond with customers and other company personnel to resolve issues and provide resolution
  • Examine pertinent information to determine accuracy of customer issues and determine responsibility for errors
  • Recommend improvements in product, packaging, shipping methods, service, or billing methods and procedures
  • Examine merchandise to determine accuracy of complaint
  • Examine records, including bills, computer printouts, microfilm, bills of lading, and related documents and correspondence
  • Follow-up on recommended adjustments to ensure customer satisfaction
  • Enter customer information into computer to obtain computerized records
  • Investigate overdue and damaged shipments
  • Enter sales orders into current accounting/inventory system
  • Process cancellations, updates to orders, credits, and re-bills
  • Run open order reports
  • Research and respond to inventory inquiries
  • Service order data entry
  • Initiate and process Return Merchandise Authorizations (RMAs)
  • Research tracking number issues
  • Process payments for services rendered
  • Handle service order inquiries
  • Update customer records
Requirements
  • Associate degree (A.A.) from two-year college or university; or six months to one-year related experience and/or training; or equivalent combination of education and experience
  • Excellent English language written and oral communication skills
  • Ability to read and interpret documents, including safety rules, operating and maintenance instructions, and procedure manuals
  • Ability to write routine reports and correspondence
  • Ability to speak effectively before groups of customers and employees
  • Customer/client focus
  • Problem-solving and analysis
  • Time management
  • Teamwork orientation
  • Technical capacity
Work Environment

This job operates in a clerical office setting, routinely using standard office equipment, including computers, telephones, photocopiers, filing cabinets, and fax machines. While performing the duties of this job, this position may be exposed to the manufacturing environment and be exposed to fumes or airborne particles, moving mechanical parts, and vibration.

The noise level in this work environment can be loud.