Loan Care Representative

2 months ago


Jacksonville, Florida, United States SPS Full time

Job Overview


The Client Relations Specialist (CRS) plays a pivotal role in providing tailored assistance to clients throughout their loan journey. This position is essential for addressing client inquiries and nurturing the client relationship during the default management process within a call center setting.

The CRS serves as the primary point of contact between the client and various mortgage operational teams as required. In this capacity, the individual will facilitate communication to effectively resolve client inquiries and/or delinquencies.

Key Responsibilities:

  • Manage client calls with efficiency and effectiveness, ensuring outstanding service delivery.
  • Timely and accurately process transactions, including billing questions and account modifications.
  • Assess client needs through comprehensive questioning. Resolve client issues using prompt and informed judgments based on the specifics of each case.
  • Address account delinquencies by collecting overdue payments as necessary.
  • Inform clients about loss mitigation options and related decisions.
  • Gather complete and precise documentation from clients and authorized third parties.
  • Oversee daily tasks within established timelines and quality standards, if assigned a loan portfolio.
  • Complete necessary affirmations prior to initiating foreclosure processes if assigned a loan portfolio.

Qualifications:

Exceptional Interpersonal Skills:
Professional, courteous, empathetic, composed, and level-headed.

  • Strong customer service and/or sales capabilities. Experience in Loss Mitigation or Customer Service is advantageous.
  • Outstanding communication skills, both verbal and written.
  • Effective listening, problem-solving, and negotiation skills are essential.
  • Basic computer proficiency, including familiarity with mouse and keyboard usage, program launching, and navigating windows.
  • Demonstrated reliability with excellent time management and self-management abilities.
  • Proven capacity to handle high-pressure situations and manage a substantial workload. Willingness to work in a call center environment with significant telephone client interaction.


  • Jacksonville, Florida, United States Reap Health Care Full time

    Primary Care Pediatrician OpportunityWe are seeking a board-certified pediatrician to join our community health primary care group located 45 minutes west of Jacksonville, Florida.The ideal candidate will have a strong passion for providing high-quality patient care and a commitment to excellence in their field.Key Highlights:Competitive compensation package...


  • Jacksonville, Florida, United States Arena Investors I Quaestor Advisors Full time

    {"title": "Loan Operations Specialist", "content": "Job SummaryArena Investors, LP and Quaestor Advisors, LLC are seeking a highly skilled Loan Operations Specialist to join their team. As a key member of the Operations Team, this individual will be responsible for the administration of loans, including coordination with borrowers, interest and principal...


  • Jacksonville, Florida, United States Arena Investors I Quaestor Advisors Full time

    Job Title: Loan Operations SpecialistArena Investors, LP and Quaestor Advisors, LLC are seeking a highly skilled Loan Operations Specialist to join their team. As a key member of the Operations Team, this individual will be responsible for the daily administration of the loan portfolio, including coordination with borrowers, interest and principal payments,...


  • Jacksonville, Florida, United States Arena Investors I Quaestor Advisors Full time

    Job DescriptionArena Investors, LP and Quaestor Advisors, LLC are seeking an experienced Loan Administration Manager to join our team. As a global investment management firm, we specialize in off-the-run, stressed, distressed, illiquid, and esoteric special situation transactions.The successful candidate will be responsible for managing the internal and...


  • Jacksonville, Florida, United States First Florida Credit Union Full time

    Job Summary:Are you passionate about delivering exceptional member experiences? Do you thrive in a dynamic and growing credit union environment? We're seeking a highly motivated Member Service Representative to join our team at First Florida Credit Union.About the Role:This is a fantastic opportunity to work in a fast-paced and customer-focused environment,...


  • Jacksonville, Florida, United States SPS Full time

    Job Summary:The Customer Care Expert (CCE) is a key member of the SPS team, responsible for delivering exceptional service to customers throughout the life of the loan. This role requires a high level of professionalism, courtesy, and empathy, with a strong focus on resolving customer inquiries and managing relationships throughout the default process.Key...


  • Jacksonville, Florida, United States SPS Full time

    Job Summary:The Customer Care Expert (CCE) is a key member of the SPS team, responsible for delivering exceptional service to customers throughout the life of the loan. This role requires a high level of professionalism, courtesy, and empathy, with a strong focus on resolving customer inquiries and managing relationships throughout the default process.Key...


  • Jacksonville, Florida, United States First Florida Credit Union Full time

    Member Service RepresentativeAre you passionate about delivering exceptional service to members? Do you have a knack for building strong relationships and resolving complex issues? We're seeking a highly skilled Member Service Representative to join our team at First Florida Credit Union.Key Responsibilities:Provide top-notch service to members, responding...


  • Jacksonville, Florida, United States Conviva Care Center Full time

    Senior Healthcare Sales RepresentativeAt Conviva Care Center, we are seeking a highly motivated and results-driven Senior Healthcare Sales Representative to join our team. As a Senior Healthcare Sales Representative, you will be responsible for identifying and engaging seniors through grassroots marketing and community partnerships to generate new...


  • Jacksonville, Florida, United States Conviva Care Center Full time

    Senior Healthcare Sales RepresentativeAt Conviva Care Center, we are seeking a highly motivated and results-driven Senior Healthcare Sales Representative to join our team. As a Senior Healthcare Sales Representative, you will be responsible for identifying and engaging seniors through grassroots marketing and community partnerships to generate new...


  • Jacksonville, Florida, United States RADIFI FEDERAL CREDIT UNION Full time

    Job Title: Lending and Member Account RepresentativeJoin RadiFi Federal Credit Union as a Lending and Member Account Representative, where you will play a vital role in serving our members and promoting our products and services.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Lending and Member Account...


  • Jacksonville, Florida, United States Pinnacle Home Care Full time

    Job Title: Home Health Sales RepresentativeAt Pinnacle Home Care, we are seeking a highly motivated and results-driven Home Health Sales Representative to join our team. As a key member of our sales team, you will be responsible for generating business and meeting targets from an assigned territory and interacting in the community to promote our company...


  • Jacksonville, Florida, United States MAXIMUS Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Maximus. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide...


  • Jacksonville, Florida, United States State Street Full time

    Why This Role MattersAt State Street, we're committed to helping our clients navigate the complexities of the financial services industry. As a Bank Loan Servicing Officer, you'll play a critical role in ensuring the smooth operation of our custody and fund accounting services. Your expertise will be instrumental in driving business growth and delivering...


  • Jacksonville, Florida, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a company that values customer satisfaction? Do you enjoy working with people and providing excellent service? We are seeking a U-Haul Customer Care Representative to join our team!Job SummaryThe U-Haul Customer Care Representative will be responsible for...


  • Jacksonville, Florida, United States NewDay Veterinary Care Full time

    Join Our Team of Dedicated VeterinariansNewDay Veterinary Care is a dynamic and innovative organization seeking entrepreneurial-minded and passionate veterinarians to create something new in the industry.We offer a unique opportunity to practice evidence-based medicine and contribute to the development of veterinary best practice guidelines.Key...


  • Jacksonville, Florida, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a caring company culture? Consider becoming a U-Haul Customer Care Representative (CCR)!As a CCR, you will be responsible for delivering U-Box containers to customers and providing them with friendly and courteous service. You will operate a flatbed truck and a...


  • Jacksonville, Florida, United States U-Haul Full time

    U-Haul Customer Care Representative Job DescriptionAre you looking for a rewarding career with a caring company culture? Consider becoming a U-Haul Customer Care Representative (CCR)!As a CCR, you will be responsible for delivering U-Box containers to customers and ensuring they receive friendly and courteous service. You will operate a flatbed truck and...


  • Jacksonville, Florida, United States NewDay Veterinary Care Full time

    About NewDay Veterinary CareWe are a dynamic and innovative veterinary care organization dedicated to providing exceptional patient care and a positive work environment for our team members.Job SummaryWe are seeking a talented and compassionate veterinarian to join our team at NewDay Veterinary Care. As a key member of our team, you will have the opportunity...


  • Jacksonville, Florida, United States Select Portfolio Servicing Full time

    Job Title: Customer Care ExpertThe Customer Care Expert is a critical role at Select Portfolio Servicing, responsible for delivering exceptional customer service to our clients throughout the life of the loan. This position requires strong interpersonal skills, excellent customer service and sales skills, and the ability to effectively communicate with...