Chief Operations Officer, Last Mile

4 weeks ago

Los Angeles, California, United States Gently Full time

About Gently
Gently is a forward-thinking provider of same-day fulfillment and delivery services, empowering e-commerce and retail brands to deliver rapid, cost-effective, and sustainable solutions for same-day delivery and returns. The company has experienced remarkable growth since its inception, securing substantial early-stage funding and forming partnerships with prominent brands and retailers.

Position Overview
As Gently embarks on its next growth phase, we are seeking a dedicated Head of Operations to join our leadership team. This role is pivotal in ensuring the effective operational management of our swift expansion while maintaining excellence in executing Gently's ambitious goals.

Key Responsibilities
  • Design and execute a scalable logistics framework to facilitate rapid growth across fleet management, middle-mile transportation, sortation, warehouse management, fulfillment, and last-mile delivery.
  • Lead the development and implementation of data-driven processes and systems to enhance operational efficiency, customer satisfaction, and overall effectiveness.
  • Create and maintain comprehensive supply chain metrics, cost models, and KPIs to evaluate performance and monitor progress against objectives.
  • Oversee daily logistics operations and workforce management, ensuring timely and cost-efficient fulfillment and delivery.
  • Manage relationships with third-party logistics providers, negotiating contracts to optimize costs and service quality.
  • Provide leadership for ongoing improvements in the logistics framework, including processes, technology, physical infrastructure, and vendor partnerships.
  • Take direct responsibility for P&L, compliance, and workforce management, including hiring, training, and developing logistics personnel.
  • Communicate proactively with senior management regarding supply chain challenges, risks, and opportunities, driving collaborative solutions.
  • Collaborate with Sales and Marketing teams to forecast and plan for demand fluctuations, making necessary adjustments to optimize resources.
Qualifications
  • 10-15 years of experience in logistics, supply chain management, third-party logistics, last-mile operations, or a related field, particularly in an entrepreneurial setting.
  • Extensive experience in developing logistics and last-mile operations for both retail and direct-to-consumer e-commerce businesses.
  • Demonstrated success in scaling operations from early-stage companies to series B or beyond in a senior leadership capacity, with direct P&L responsibility.
  • Proven ability to leverage technology and analytical solutions to enhance logistical processes and achieve business goals.
  • Strong knowledge of supply chain best practices, industry trends, and emerging technologies.
  • An entrepreneurial mindset with a proactive, hands-on approach to problem-solving.
Compensation
  • Competitive total compensation package ranging from 150K-180K (including bonuses) along with a compelling stock option package as a key leader in an early-stage company.

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