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Client Service Representative
4 weeks ago
VetnCare is a clinically led community of AAHA-accredited hospitals within Northern California. We believe the best quality veterinary care comes from locally managed hospitals and are committed to putting leadership back into the hands of veterinarians.
Job SummaryWe are seeking a full-time Client Service Representative, Hybrid Vet Assistant to join our team at Montclair Pet Hospital in Oakland, CA. As the first friendly face that greets each pet parent, you will ensure they feel supported and informed throughout their visit.
Responsibilities- Manage appointment schedules and confirm appointments using our practice management system.
- Place outbound calls for follow-ups and reach out to prospective clients.
- Present and explain fees, including processing payments.
- Act as a client-patient advocate to ensure pet parents have received all pertinent information about their pet's healthcare.
- Maintain the hospital's cleanliness and ensure the facility is neat and tidy at all times.
- High school degree or equivalent.
- 1+ year of veterinarian experience.
- 1+ year of experience in customer support, administration, hospitality, client services, or a related field.
- Excellent communication skills and ability to handle phone systems.
- Basic computer skills and experience with tracking and recording call information, filing documents, or updating customer profiles/accounts.
- Able to concentrate on multiple problems at once.
- Excellent time management and prioritization skills.
- Customer-focused for positive customer experience and resolution.
- Comfortable with animals.
- Majority Medical Premium Coverage.
- Dental/Vision.
- FSA/HSA.
- Supplemental Insurance.
- Talkspace: Free Online/On-demand therapy.
- PTO Policy.
- Sick Leave.
- Bereavement Leave.
- 401k with Employer Match.
- Pet Hospital Discount.
VetnCare provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
A reasonable estimate of the current compensation range for this position is $25.00 to $28.00, dependent on experience.
