Customer Experience Advocate
4 days ago
We are Life Protect 24/7, a pioneering medical and security alert system that empowers individuals to live life to the fullest. As a Quality Service Representative, you will be at the forefront of our customer-centric approach, ensuring that every interaction with our diverse client base is nothing short of exceptional.
Salary and BenefitsA competitive salary of $14/hour, plus commission-based incentives, provides an exciting opportunity for growth and financial stability. Enjoy weekly pay, paid training, and access to benefits such as medical, dental, vision, AD&D, and life insurance. Our employee development program and beautiful call center workspace make us an attractive choice for those seeking a fulfilling career.
Job DescriptionAs a Customer Experience Advocate, you will handle inbound calls from customers who require assistance with their accounts or have questions about our services. You will be responsible for listening patiently, empathizing with customers, and providing solutions that exceed their expectations. Your strong communication skills and ability to multitask will enable you to efficiently manage multiple calls simultaneously, ensuring a world-class experience for all customers.
- Handle cancellation calls by actively listening to customer concerns and offering solutions to retain them
- Address customer inquiries and complaints in a professional manner
- Identify and report escalated issues to management
- Process cancellations and returns
To excel in this role, you must possess excellent communication and interpersonal skills, with a strong ability to adapt to new situations. A minimum of 1-2 years of experience in customer service or a related field is required, along with a high school diploma or equivalent. If you are motivated, self-disciplined, and eager to learn, we encourage you to apply.
Benefits and PerksIn addition to your salary and benefits package, you will enjoy:
- Paid overtime on Saturdays
- Paid time off
- The potential to work remotely (hybrid available after 6 months based on performance)
- Access to our employee product discount and convenient workspaces
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