Customer Service Lead

3 days ago


North Myrtle Beach, South Carolina, United States Burlington Full time

Overview:

As a Customer Service Lead at Burlington, you will be responsible for leading day-to-day customer service initiatives, inspiring and motivating associates to provide exceptional customer service. You will lead by example, approaching your work with Burlington's philosophy and company core values in mind.

Key Responsibilities:

  • Model company core values and Our Burlington philosophy, and execute strategies for the receiving team.
  • Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers.
  • Maintain a neat and orderly front-end area, troubleshooting issues with registers and transactions.
  • Coordinate meal and break periods and monitor schedule adherence.

Requirements:

  • Candidates must be able to work a flexible schedule, including early mornings, nights, weekends, and holidays as required.
  • Physical requirements include the ability to lift and move boxes weighing 40 lbs. or more, as well as the ability to stand and walk for extended periods of time.

Benefits:

  • Competitive wage
  • Flexible hours
  • Associate discount
  • Part-time associates may be eligible for Burlington's benefits package, including medical coverage and a 401(k) plan
  • Part-time associates may also be eligible for up to 4 hours of paid time off annually, up to 8 paid holidays, and paid sick time in accordance with applicable law

About Burlington:

Burlington is a rapidly growing brand that provides a variety of training and development opportunities for our associates to grow with us. We are a company that values our associates and strives to make a difference in the lives of our customers, colleagues, and the communities where we live and work.


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