Front Desk Supervisor
2 months ago
At Pyramid Global Hospitality, we prioritize our employees' growth and development. Our company culture is built on the principles of diversity, inclusivity, and employee wellbeing. We offer a comprehensive benefits package, including health insurance, retirement plans, and paid time off. Our commitment to employee development is reflected in our ongoing training and development opportunities, which help our team members build the skills and knowledge they need to advance their careers.
Our MissionWe strive to create exceptional guest experiences by providing a supportive and collaborative work environment. Our team members are empowered to make decisions and take action based on their previous experience and good judgment. We are committed to resolving customer complications and complaints in a timely and effective manner.
Job SummaryThe Front Desk Supervisor provides guidance and leadership as the lead Front Office Clerk, ensuring consistent quality customer service is delivered. The successful candidate will be responsible for communicating effectively with staff and guests, monitoring lobby traffic, and making staffing adjustments as needed. They will also be responsible for greeting guests, completing the registration process, and promoting the company's marketing program.
Key Responsibilities- Communicate effectively with staff and guests
- Monitor lobby traffic and make staffing adjustments
- Greet guests and complete the registration process
- Promote the company's marketing program
- Make decisions and take action based on previous experience and good judgment
- Resolve customer complications and complaints
The ideal candidate will possess the following skills and qualifications:
- Ability to effectively deal with internal and external customers
- Basic mathematical skills
- Ability to access and accurately input information using a moderately complex computer system
- Ability to stand, walk, and continuously perform behind the front desk
- Ability to communicate verbally and in writing
The successful candidate will have a high school diploma or equivalent, with some college preferred. No prior experience is required, but two years of combined front desk and supervisory experience is preferred.
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