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Virtual Customer Support Specialist
2 months ago
Virtual Customer Support Specialist
Join our team at SolvOne, where we are expanding our Remote Customer Support Specialist Dispatch Team. SolvOne is dedicated to providing round-the-clock service for our clients in the petroleum sector. When a gas station encounters a maintenance issue, they reach out to SolvOne, and our Customer Support Specialists coordinate a technician's visit to resolve the problem.
Benefits of Working Remotely:
- Enjoy the convenience of working from home.
- Eliminate commuting time and expenses.
- Starting pay is $17.25 per hour.
- All necessary equipment will be supplied by SolvOne.
Training and Schedule:
- Comprehensive paid training will be provided.
- Flexible scheduling options are available:
- Swing Shift: Wednesday to Sunday, 12:00 PM - 8:30 PM
- Morning Shift: Saturday to Wednesday, 4:00 AM - 12:30 PM
What We Are Looking For:
- A reliable internet connection and the ability to set up a home office with company-provided equipment.
- Residents of Oregon or SW Washington are preferred.
- A positive attitude, strong work ethic, and a genuine passion for assisting others.
- Dependability and punctuality are essential.
- Commitment to delivering exceptional service through both phone and digital interactions.
- Ability to absorb new information, policies, and skills, including software and industry knowledge.
- Strong organizational, problem-solving, and prioritization skills.
- Proficiency in computer usage, including Microsoft Office and general internet navigation.
- Capability to work at a desk and effectively use a phone and computer throughout the shift.
- Successful completion of a computer skills assessment and training evaluations.
- Passing a pre-employment drug screen and background check is required.
- Bilingual candidates are encouraged to apply, though it is not mandatory.
What We Offer:
- Remote work with the option to work from our office if desired.
- Competitive starting pay of $17.25 per hour, with opportunities for internal growth and wage increases.
- We are a growing organization with potential for advancement into Technical Support, Project Management, Leadership, and Training roles.
- A rewarding work environment with employee recognition programs and giveaways.
- Small training classes to ensure personalized training for each new hire.
- Regular coaching sessions and performance reviews to recognize achievements.
- Comprehensive benefits package including medical and dental insurance, long-term disability and life insurance, paid time off, holiday pay, 401k savings plan, referral bonuses, wellness programs, and more.
If you are interested in being part of a dynamic team, we encourage you to consider this opportunity.
