Account Manager

4 weeks ago


Downers Grove, Illinois, United States HUB International Full time

About HUB International

HUB International is a leading insurance broker that advises businesses and individuals on how to prepare for the unexpected. With a focus on providing peace of mind, our team of professionals across North America offers tailored insurance solutions that put our clients in control.

Why Choose HUB International?

Our network of over 450 HUB offices in North America offers a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. We believe in investing in the future of our employees, providing continuous opportunities for growth and development, and fostering an entrepreneurial culture that empowers our people to make the best decisions for our customers and organization.

Job Summary

The Account Executive will provide professional, courteous account management and brokerage services to assigned clients, with primary responsibility for account retention. Working alongside Producers, the AE will oversee management of assigned accounts, including interface with decision makers, proactive consultation, insurance program design, carrier interface, coordination of risk control resources, and negotiation of coverage terms and conditions.

Key Responsibilities

  1. Establish and maintain strong professional relationships with C-Level and other decision makers for assigned clients.
  2. Possess a detailed knowledge of the client's business and industry, articulating applicable exposures to loss, insurance coverages, and risk management/control solutions.
  3. Directly oversee and coordinate the delivery of all HUB services to assigned clients, including stewardship reports, risk control services, carrier meetings, claims reviews, and marketing of emergent and renewal coverage requests.
  4. Work cooperatively with CSS colleagues to deliver HUB services, using the interface as an opportunity to teach, train, and mentor CSS team members.
  5. Provide input and feedback to the Client Services Manager on the performance of CSS staff on assigned accounts.
  6. Ensure all client service needs are promptly and professionally delivered, either directly by the AE or via HUB colleagues.

Qualifications

The ideal candidate will have a Bachelor's degree, at least 7 years of experience servicing large accounts, and exceptional written and verbal communication skills. Proficiency in Microsoft Office Suite and PowerPoint programs is also required. The candidate should be a high-energy, detail-oriented self-starter with strong leadership, mentoring, and team-building skills, as well as the ability to handle competing demands and projects.

Department

Account Management & Service

Required Experience

10-15 years of relevant experience

Required Travel

Up to 25%

Required Education

Bachelor's degree (4-year degree)


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