Front Desk Associate

3 days ago


Salem, Massachusetts, United States sulekha Full time
Job Summary

The Front Desk Associate is responsible for providing exceptional customer service to guests, handling room reservations, and managing front office operations.

Key Responsibilities:
  • Greets and registers guests, ensuring a warm and welcoming experience
  • Processes room reservations, check-ins, and check-outs efficiently
  • Manages front office operations, including handling guest complaints and resolving issues
  • Provides information and assistance to guests regarding hotel amenities and services
  • Collaborates with other departments to ensure seamless guest experience
Requirements:
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Basic math skills and accuracy with handling cash and credit transactions
What We Offer:
  • Competitive hourly rate
  • Opportunities for career advancement
  • Comprehensive training program
  • Discounts on hotel services and amenities

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