Luxury Front Office Operations Manager
24 hours ago
About the Position:
We are seeking a highly skilled and experienced Front Office Operations Manager to join our team at MSCCN in Pittsburgh.
Key Responsibilities:
- To work closely with the Director of Front Office Operations and night staff to ensure maximum Front Office operating efficiency during evening hours.
- Ensure that all associates receive training on Omni Standards and maintain effective communication with department managers.
- Handle guest complaints, manage hotel computer systems for training, maintenance, and troubleshooting, complete weekly supply inventories, rate discrepancy reports, and block/assign applicable arrivals for the following day.
- Work closely with the night audit staff to process room assignments and handle any discrepancies in billing.
Requirements:
- Prior experience working in a luxury hotel environment is required. Strong customer service skills, ability to multi-task, and strong organizational skills are essential.
- A four-year college degree in hospitality industry or a related field is preferred. Knowledge of Property Management Systems and Microsoft Office Software is also beneficial.
Estimated Salary: $75,000 - $95,000 per year
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