Customer Service Representative

5 days ago


Pittsburgh, Pennsylvania, United States FedEx Office Full time

About the Role

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As a Retail Customer Service Associate at FedEx Office, you will deliver exceptional customer experiences by anticipating customer needs and providing tailored solutions. You will be knowledgeable about all areas of our business, including print, signs & graphics, and shipping services.

Main Responsibilities

  • Provide expert advice on printing, signs, and graphics products to customers
  • Take orders, coordinate activities, and manage complex projects
  • Operate and maintain various equipment, stock materials, and move boxes
  • Assist with training store team members and follow instructions from supervisors

Requirements

  • High school diploma or equivalent education required
  • 6+ months of specialized experience in retail sales and customer service
  • Excellent verbal and written communication skills

Preferred Qualifications

  • $16-$18/hour salary range based on experience
  • Bonus potential and additional pay for performance

FedEx Office Benefits

  • Health, vision, and dental insurance available to eligible employees
  • Retail discounts and flexible scheduling
  • Opportunities for professional growth and development

About Quality Driven Management

  • Suggest areas for improvement in internal processes and procedures
  • Work with management to reduce company costs and optimize profitability


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