Senior Night Front Desk Manager
5 days ago
Job Title: Senior Night Front Desk Manager
About Embassy Suites Pittsburgh Downtown:
We are a leading hotel in Downtown Pittsburgh, committed to providing exceptional service and experiences to our guests.
Job Summary:
The Senior Night Front Desk Manager will be responsible for managing the front desk operations during night shifts. This includes performing nightly audit procedures, handling guest check-ins and check-outs, and providing excellent customer service to our guests.
Key Responsibilities:
- Nightly Audit Procedures: Count cash drawer, complete downtime reports, and review guest requests and comments.
- Guest Check-in and Check-out: Process guest arrivals and departures, handle room assignments and changes, and provide accurate information about hotel amenities and services.
- Customer Service: Respond promptly and professionally to guest inquiries and concerns, ensuring that all issues are resolved efficiently and effectively.
- Team Management: Supervise and support the night shift team members, providing guidance and training as needed to ensure seamless front desk operations.
- Communication: Collaborate with other departments to ensure smooth communication and coordination of hotel operations.
- Problem-Solving: Identify and resolve problems or issues that may arise during night shifts, using critical thinking and creative problem-solving skills.
Requirements:
To succeed as a Senior Night Front Desk Manager at Embassy Suites Pittsburgh Downtown, you must possess the following qualities:
- Excellent Communication Skills: Ability to communicate effectively with guests, colleagues, and management.
- Strong Problem-Solving Skills: Ability to identify and resolve problems or issues that may arise during night shifts.
- Leadership Skills: Ability to supervise and support the night shift team members.
- Attention to Detail: Ability to accurately count cash drawers and complete nightly audit procedures.
- Knowledge of Hotel Operations: Familiarity with hotel software systems and procedures.
- Language Skills: Ability to speak, read, write, and understand English.
What We Offer:
As a Senior Night Front Desk Manager at Embassy Suites Pittsburgh Downtown, you will enjoy a competitive salary of $15-$16 per hour, plus benefits including medical, dental, vision, life insurance, and more. We also offer opportunities for career growth and professional development.
About Our Location:
Pittsburgh is a vibrant city with a rich history and culture. As a hotel in Downtown Pittsburgh, we offer easy access to popular attractions, restaurants, and entertainment options.
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