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Senior Vice President

2 months ago

Tampa, Florida, United States Hispanic Technology Executive Council Full time

The Senior Vice President - Technology Risk Management is a key strategic leader who remains informed about advancements in their domain and contributes to the overarching strategy by applying insights to their role and the organization. This position is recognized as a technical authority within the sector. A fundamental understanding of commercial dynamics is essential. Typically, there are several professionals within the organization who possess similar levels of expertise. Strong communication and diplomatic skills are necessary to guide, influence, and persuade others, particularly colleagues in different departments and occasional external stakeholders. The role has a significant impact on the organization through complex deliverables and provides guidance related to technology and operational matters.

The focus of the Technology Risk Management role will be on delivering Risk and Controls support to the Hispanic Technology Executive Council, which empowers and equips its workforce with the necessary tools for productivity, effective collaboration, and the reduction of repetitive tasks. This role also encompasses technology support and facilitates the technological needs for various organizational events, desktop enhancements, and the lifecycle of end-user hardware.

Key Responsibilities:

  • Oversee and support multiple risk and control initiatives for Technology Infrastructure, including the formulation of strategy, methodologies, processes, quality assurance, tools, and reporting to ensure global risk management consistency and excellence.
  • Implement a quarterly audit process to verify attributes for accurate calculation and control.
  • Collaborate closely with business partners on findings and provide recommendations for enhancing practices.
  • Develop procedural implementation and change management processes in conjunction with Operations and Reporting teams to ensure robust governance and controls.
  • Review procedures for consistency and identify gaps concerning regulations and their impact on customer experience.
  • Conduct internal evaluations of dispute processes to verify control measures.
  • Monitor exceptions to dispute policies and analyze the underlying causes.
  • Utilize data to assess impacts on Customer Experience and identify regulatory breaches.
  • Demonstrate the ability to operate with minimal direct supervision.
  • Exhibit independence in judgment and autonomy.
  • Serve as a Subject Matter Expert (SME) to senior stakeholders and team members.
  • Lead Internal/External Reviews and Risk Assessments, acting as a liaison between supported business units and the second/third lines of defense.
  • Evaluate risks when making business decisions, with a focus on the organization's reputation and safeguarding its clients and assets, ensuring compliance with applicable laws, rules, and regulations, and maintaining transparency in managing and reporting control issues.

Qualifications:

  • 6-10 years of relevant experience in Business Risk & Controls.
  • 5-10 years of technical experience in two or more of the following Infrastructure Domains: Compute, Cloud, End User (e.g., Desktop, VDI, M365), Network, Middleware, Mainframe, and Database.
  • 5-10 years of experience in areas such as Technology Infrastructure Lifecycle, Vulnerability Assessment, and Vulnerability Threat Management is advantageous.
  • Familiarity with JIRA, MS Excel, MS Access, SAS, SQL, and Visual Basic is a plus. A minimum of 5 years of experience in financial services is preferred.
  • Consistently demonstrates clear and effective written and verbal communication skills.
  • Strong organizational and influencing skills are required.
  • Experience in third-party vendor management is preferred, with a proven ability to lead global team initiatives.
  • Excellent problem-solving skills with the ability to maintain a comprehensive view while paying attention to critical details.
  • Demonstrated capability to develop and implement strategic and process improvement initiatives.

Education:

  • Bachelor's degree required; Master's degree preferred.

Job Family Group:

Risk Management

Job Family:

Business Risk & Control

Time Type:

Full time

Compensation:

Competitive salary and benefits package, including medical, dental, and vision coverage; retirement plans; life, accident, and disability insurance; wellness programs; and paid time off options.

Citi is an equal opportunity and affirmative action employer, ensuring that qualified applicants receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.