Senior Vice President, Account Management Senior Specialist, Securities Services

4 weeks ago


Tampa, Florida, United States Hispanic Technology Executive Council Full time
Job Summary:

As a Senior Vice President, Account Management Senior Specialist, Securities Services, you will be responsible for delivering exceptional client service and ensuring that Citi is delivering a best-in-class client experience. You will act as the primary contact for operational service-related escalations and work closely with the Client Executive to ensure that client needs are met.

Key Responsibilities:

* Create collaborative relationships with clients and act as a trusted advisor on service-related matters
* Lead resolution of escalated operational and service issues
* Set standards and instill a culture of exceptional client service across operational teams
* Establish local governance and feedback processes to ensure transparency around client needs and issues
* Be a client advocate within the business and own complex cross-functional service issues
* Lead client service reviews and Due Diligence Visits

Requirements:

* Bachelor's/University degree, Master's degree preferred
* Experience in a global financial institution with broad end-to-end understanding of Global Custody and other Securities Services products
* Strong customer focus and previous experience in a client-facing role
* Ability to establish and build trust with clients and senior leaders
* Strong analytical and problem-solving skills

What We Offer:

Citi offers competitive employee benefits, including medical, dental, and vision coverage, 401(k), life, accident, and disability insurance, and wellness programs. We also offer paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

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