Lead Customer Success Strategist
2 weeks ago
Balbix stands at the forefront of cybersecurity posture automation. Our innovative Balbix Security Cloud leverages artificial intelligence and automation to transform how leading organizations manage and mitigate cyber risks. With Balbix, security teams can effectively inventory their cloud and on-premises assets, manage vulnerabilities, and quantify their cyber risk in financial terms.
Our rapidly expanding customer base includes numerous global 1000 companies.
We are supported by prominent figures such as John Chambers (former CEO and Chairman of Cisco), along with top-tier Silicon Valley venture capitalists and international investors.
Recognized for our excellence, we have received accolades and testimonials from customers, numerous industry awards, and recognition from Gartner as a Cool Vendor, as well as from Frost & Sullivan.
About this role:
As a Senior Customer Success Manager, you will engage directly with clients to understand their Cyber Risk management needs, determine how Balbix can fulfill those needs, implement the solutions, and assist them in achieving their desired outcomes.
Your Responsibilities:
- Act as the primary liaison for clients throughout their journey: from onboarding to adoption, support, expansion, and renewals
- Cultivate a trusted advisor relationship with customer stakeholders and executive sponsors
- Proactively collaborate with clients to drive business outcomes, identifying and resolving obstacles to successful adoption
- Develop and execute success plans tailored to the customer's desired outcomes, driving product adoption and growth
- Facilitate various customer engagement activities, including quarterly business reviews, onboarding sessions, and renewal management
- Create and refine Customer Success playbooks for maximum effectiveness and efficiency
- Drive growth by identifying upsell or cross-sell opportunities into new use cases and teams
- Measure, track, and report on various Customer Success metrics, including adoption, expansion, advocacy, customer satisfaction, project progress, and usage
Requirements:
- Bachelor's or Master's degree in computer science or a related technical field
- 5+ years of experience, with a minimum of 3+ years in customer-facing roles such as Customer Success Manager or Technical Account Manager
- In-depth knowledge of the cybersecurity domain is essential
- Exceptional presentation and communication skills
- Experience working directly with senior customer stakeholders (up to CXO levels)
- A passion for problem-solving and strong organizational abilities
- Experience with Big4 consulting firms is a significant advantage
At Balbix, we have cultivated a culture that reflects our values of ownership, customer focus, curiosity, tenacity, innovation, judgment, teamwork, communication, honesty, and impact.
Our team members experience rapid career advancement opportunities due to our culture of alignment, bottom-up innovation, clear goals, and unwavering mission.
Ultimately, contributing to the development of the world's most advanced platform to tackle one of the most critical (and challenging) technological issues facing humanity today is profoundly rewarding.Benefits & Perks
Balbix provides comprehensive medical, dental, vision, life insurance, and long-term disability coverage for you and your family.
Our Flex Time Off policy encourages you to take time off when needed, as we recognize and appreciate your hard work.
Our office locations are conveniently situated to enhance your work-life balance.For more information,
We invite you to consider a role with us if you are passionate about transforming the cybersecurity landscape.
At Balbix, we are committed to being an equal opportunity workplace dedicated to equality, fairness, and kindness.
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