Lead Customer Success Strategist

1 week ago

San Francisco, California, United States inPowered Full time

About inPowered:
inPowered's AI-driven platform empowers brands to optimize their content marketing return on investment.

Utilizing advanced Artificial Intelligence and extensive machine learning, their Content Intelligence and Content Distribution solutions enable marketers to gather proprietary insights and leverage them to enhance ROI – positively influencing brand perception, boosting onsite actions, generating leads, and increasing user engagement.

Founded in 2014, inPowered was established by Peyman and Pirouz Nilforoush following the successful sale of their previous venture, NetShelter.
Position Overview:
The Senior Customer Success Manager position is a client-centric role dedicated to fostering renewals and driving business expansion for clients.

This role focuses on ensuring partner retention and satisfaction by delivering exceptional service through strategic insights, data-driven narratives, and high operational standards.

The successful candidate will spearhead the launch, development, and execution of strategic campaigns while collaborating with both internal and external stakeholders.

The ideal applicant should exhibit robust client management capabilities, along with the ability to identify and prioritize essential inputs and outputs to achieve outstanding customer success.

They must adeptly manage multiple workflows in a dynamic work environment and demonstrate a high degree of ownership and effective communication skills.


Key Responsibilities:
  • Drive renewal revenue growth and enhance the overall customer experience.
  • Exhibit excellent time-management skills and the ability to work autonomously.
  • Handle daily operational tasks, including scheduling, leading client calls, and reporting on campaign performance metrics.
  • Act as the primary contact for clients regarding reporting, insights, recommendations, and daily collaboration.
  • Analyze campaign performance and present actionable recommendations to clients, highlighting key insights to facilitate upsells and additional revenue.
  • Lead and present quarterly Business Reviews with key client stakeholders.
  • Monitor pacing and performance for active campaigns, collaborating with the Operations & Product team to address any issues.
  • Work closely with Sales, Solutions, and Operations teams to prepare client presentations, develop and communicate campaign insights, and strategize on account engagement and growth.
  • Stay informed about platform enhancements, product updates, and new offerings.
  • Perform additional duties as assigned or requested.

Qualifications:
  • 5-8 years of experience in the marketing/ad tech industry and/or advertising agency, with a focus on relationship management and negotiation skills.
  • Bachelor's degree or equivalent professional experience.
  • Knowledge of the Native Ad and/or Programmatic landscape.
  • Understanding of integrated marketing communications and the digital media ecosystem.
  • Proficient in MS Office, particularly Excel, PowerPoint, and Outlook.
  • Exceptional organizational and communication skills.
  • Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.
  • Quick learner with a proactive approach.
  • Experience with Google Analytics, Google Ads, Ad serving, or Paid Social Media is preferred.
  • Experience onboarding self-serve clients is a plus.

This is a remote position with unlimited time off, benefits fully covered by inPowered, 401K options, and reimbursements for gym, home internet, and cell phone expenses.

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