Administrative Support Specialist
5 days ago
The Worcester Housing Authority (WHA) is a leading provider of affordable housing in New England, dedicated to enhancing the Worcester community by creating and sustaining decent, safe, and affordable housing that champions stability and self-sufficiency for our residents.
About the PositionThe Principal Clerk provides critical administrative and clerical support for various departments within the WHA, ensuring exceptional customer service to residents and staff, processing paperwork, drafting letters and documents, calculating and/or recertifying rents, organizing and managing files, making copies, answering telephone calls, greeting and assisting clients and visitors in person, on the phone, and via email, compiling data and information, preparing reports, supporting the needs of the assigned department, and similar duties, tasks, and projects, as assigned.
Key Responsibilities- Provide exceptional customer service to residents and staff
- Process paperwork and draft letters and documents
- Calculate and/or recertify rents
- Organize and manage files
- Make copies and answer telephone calls
- Greet and assist clients and visitors in person, on the phone, and via email
- Compile data and information and prepare reports
- Support the needs of the assigned department
- High school diploma or equivalent required; college degree preferred
- Minimum of two (2) years' experience working in an office environment
- Strong interpersonal communication and writing skills, including good spelling and grammar
- High level of integrity and empathy; ability to maintain confidentiality and professionalism
- Attention to detail; ability to multi-task while staying organized and working under deadlines
- Adept at using Microsoft Office products, including Excel, Word, Outlook, and Teams
- Excellent grasp of the English language (reading, writing, and speaking)
- Competent with calculation of basic math functions including addition, subtraction, multiplication, division, and the calculation of percentages
The WHA offers a robust wellness and benefits package, including generous paid time off, opportunities for training and development, and participation in a pension program. This is a full-time (37.50 hours/week), fully benefitted, union position based in Worcester, MA (onsite - not remote). Normal business hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., and may require occasional work outside of normal business hours to accommodate project work.
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