Seasonal Guest Service Representative

2 weeks ago


Houston, Texas, United States Houston Zoo Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Seasonal Guest Service Representative. As a key member of our front gate team, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience for all who visit the Houston Zoo.

Key Responsibilities
  • Provide accurate and timely information to guests regarding zoo hours, admission prices, and special events
  • Process ticket sales and handle cash, credit card transactions, and other forms of payment
  • Operate a computerized admissions system to issue tickets and manage guest flow
  • Assist guests with directions, answer questions, and provide general information about the zoo and its attractions
  • Work collaboratively with colleagues to maintain a clean and safe environment for guests
  • Participate in ongoing training and professional development to enhance customer service skills and knowledge of zoo operations
Requirements
  • High school diploma or equivalent required; previous experience in a customer-facing role preferred
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment
  • Basic math skills and accuracy with handling cash and credit transactions
  • Ability to work a variety of shifts, including weekends, holidays, and peak periods
What We Offer
  • A dynamic and supportive work environment with opportunities for professional growth and development
  • A competitive hourly rate and benefits package, including medical, dental, and vision insurance
  • Free zoo membership and guest passes
  • Discounts on food, merchandise, and attractions


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