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Guest Services Representative at Holiday Inn Express

2 months ago

Houston, Texas, United States SUNNY PKRS MANAGMENT LLC Full time
Front Desk Representative Position at Holiday Inn Express

Are you ready to contribute to the exceptional guest experience at Holiday Inn Express? We are seeking a dedicated Front Desk Representative who will be instrumental in ensuring that our visitors enjoy a memorable stay. If you possess a background in customer relations and have a passion for engaging with guests, this role may be an excellent fit for you.

Key Responsibilities:

  • Check-in and allocate rooms to guests
  • Verify and manage phone and online bookings
  • Address guest inquiries, requests, and concerns
  • Process payments from guests upon departure
  • Maintain accurate records of occupied rooms and guest details
  • Communicate essential guest information to relevant departments

Required Qualifications:

  • Prior experience in customer service or front desk positions
  • Ability to engage with guests and create a welcoming atmosphere
  • Strong organizational skills
  • Proficient in both written and verbal communication