Current jobs related to Guest Services Representative - Houston, Texas - Wyndham Hotels & Resorts

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Extended Stay Full time

    Extended Stay Job DescriptionAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Assisting guests with their needs and responding to their requests in a timely and professional manner.Providing reasonable accommodations to guests and processing...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest service and ensuring a seamless stay for our guests.Key Responsibilities:Assist guests with all requests and respond to their needs in a timely and...

  • Guest Services Representative

    4 weeks ago

    Houston, Texas, United States Extended Stay Full time

    Guest Services RepresentativeAt Extended Stay, we're looking for a skilled Guest Services Representative to join our team. As a key member of our front desk team, you'll be responsible for providing exceptional guest experiences and ensuring seamless stays for our guests.Key Responsibilities:Assist guests with all requests and inquiries in a timely and...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States The Westin Full time

    Become a vital part of our hospitality team as a Guest Services RepresentativeA Guest Services Representative is essential in delivering outstanding service to our patrons.Key Responsibilities:Provide exceptional customer service in every interactionCheck in guests and manage payment transactionsAddress billing issues and discrepanciesOffer guests useful...

  • Guest Services Representative

    1 week ago

    Houston, Texas, United States Extended Stay Full time

    Job Summary: As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations.Key Responsibilities:Process reservations, registration, and departures...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Extended Stay Full time

    As a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your duties will include assisting guests at all times, responding to their requests, and providing reasonable accommodations. You will also be responsible for processing reservations, registration, and departures, as well as...

  • Guest Service Representative

    2 weeks ago

    Houston, Texas, United States Blue Water Hospitality Group, LLC Full time

    Job SummaryBlue Water Hospitality Group, LLC is seeking a highly motivated Guest Service Representative to join our team. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a seamless check-in and check-out process, and maintaining a clean and organized guest service center.Key...

  • Guest Services Representative

    3 weeks ago

    Houston, Texas, United States Extended Stay Full time

    Job SummaryAs a Guest Services Representative at Extended Stay, you will be responsible for providing exceptional customer service to our guests. Your primary goal will be to ensure that every guest has a positive and memorable experience during their stay with us.Key Responsibilities• Assist guests at all times and respond to their requests in a timely...

  • Guest Services Representative at The Westin

    2 months ago

    Houston, Texas, United States The Westin Full time

    Become a vital part of our hospitality team as a Guest Services RepresentativeA Guest Services Representative is essential in delivering outstanding service to our visitors.Key Responsibilities:Provide exceptional service to guests in every interactionCheck in guests and manage payment processesAddress and resolve any billing issuesOffer guests valuable...

  • Guest Services Representative at The Westin

    2 months ago

    Houston, Texas, United States The Westin Full time

    Become a vital part of our hospitality team as a Guest Services RepresentativeA Guest Services Representative is essential in delivering outstanding service to our patrons.Key Responsibilities:Provide exceptional service to guests during all interactionsCheck in guests and manage payment processesAddress and resolve any billing issuesOffer valuable...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Crescent Services Full time

    Full-time Positions Available.We are currently seeking candidates for two open roles:_ Must be available for Flexible Scheduling a.m/p.m_ One position for p.m. and overnight shiftsBlossom Hotel Houston, a premier luxury establishment, is situated in the vibrant center of Bayou City. Whether your visit is for business or leisure, our lunar-inspired property...

  • Houston Astros Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Houston Astros Full time

    Job Title: Guest Services RepresentativeJoin the Houston Astros team as a Guest Services Representative and be part of creating unforgettable experiences for our fans!About the Role:We are seeking a highly motivated and customer-focused individual to join our Guest Services team. As a Guest Services Representative, you will be responsible for ensuring a...

  • HNW Future Guest Service Representative

    1 month ago

    Houston, Texas, United States Nothing Bundt Cakes Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Guest Service Representative to join our team at Nothing Bundt Cakes. As a Guest Service Representative, you will be responsible for creating a warm and welcoming environment for our guests, engaging with them to understand their needs, and providing exceptional service to ensure a memorable...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Texas Hotel MGT Full time

    IMMEDIATE AVAILABILITY FOR POSITION As a Front Desk Associate, you will play a vital role in welcoming and registering guests, ensuring exceptional service throughout their stay, and managing their accounts upon departure. Your key responsibilities will include: welcoming guests, handling reservations, and performing concierge tasks. You will provide...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Texas Hotel MGT Full time

    IMMEDIATE HIRING AVAILABLE As a Front Desk Associate, you will play a crucial role in providing exceptional service to our guests. Your primary responsibilities will include welcoming and registering guests, ensuring a pleasant stay, and managing the check-out process. Key Responsibilities: Efficiently handle guest check-ins and check-outs.Establish accurate...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Holiday Inn Express & Suites Galveston Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Holiday Inn Express & Suites Galveston. As a key member of our front office team, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our hotel guests.Key ResponsibilitiesGuest Check-in/Check-out: Welcome...

  • Guest Services Representative

    2 months ago

    Houston, Texas, United States Texas Hotel MGT Full time

    IMMEDIATE AVAILABILITY FOR POSITION As a Front Desk Associate, you will play a crucial role in providing exceptional service to our guests. Your primary responsibilities will include welcoming and registering guests, ensuring a pleasant experience throughout their stay, and efficiently managing their accounts upon departure. Key Responsibilities: Manage...

  • Guest Service Ambassador

    1 month ago

    Houston, Texas, United States Dimension Hospitality Full time

    Job Title: Guest Service RepresentativeAt Dimension Hospitality, we are seeking a highly skilled Guest Service Representative to join our team.Job Summary:The Guest Service Representative will be responsible for providing exceptional customer service to our guests, ensuring a positive experience throughout their stay.Key Responsibilities:Greet and register...

  • Guest Service Representative

    2 weeks ago

    Houston, Texas, United States Churchs Chicken Full time

    Be a Part of Our Team!We are seeking a highly motivated and enthusiastic Guest Service Team Member to join our team at Church's Chicken. As a key member of our team, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests.Key Responsibilities:Greet all customers with a warm and welcoming smileTake...

  • Guest Services Ambassador

    1 month ago

    Houston, Texas, United States Houston Astros Full time

    Job Title: Guest Services RepresentativeJoin the Houston Astros as a Guest Services Representative and be part of a dynamic team that delivers exceptional experiences for our fans. As a key member of our Stadium Operations team, you will play a vital role in ensuring a safe and enjoyable environment for all guests.Key Responsibilities:Provide exceptional...

Guest Services Representative

2 months ago

Houston, Texas, United States Wyndham Hotels & Resorts Full time
Job Summary

The Guest Services Representative is responsible for providing exceptional customer service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Key Responsibilities
  • Provide attentive, courteous, and efficient service to all guests
  • Maximize room revenue and occupancy
  • Process guest check-ins and check-outs in a friendly and efficient manner
  • Answer guest inquiries about hotel services, facilities, and hours of operation
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms
  • Review Front Office log and Trace File daily
  • Follow all cash handling and credit policies
  • Be aware of all rates, packages, and special promotions
  • Be familiar with all in-house groups
  • Be aware of closed-out and restricted dates
  • Obtain all necessary information when taking room reservations and follow the rate-quoting scenario
  • Be familiar with hospitality terminology
  • Have knowledge of emergency procedures and assist as needed
Requirements
  • Maintain a warm and friendly demeanor at all times
  • Must be able to effectively communicate both verbally and written, with all levels of employees and guests
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner
  • Attend all hotel required meetings and trainings
  • Maintain regular attendance in compliance with Wyndham Hotels & Resorts Standards
  • Maintain high standards of personal appearance and grooming
  • Comply with Wyndham Hotels & Resorts Standards and regulations to encourage safe and efficient hotel operations
  • Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions
  • Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary
  • Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives
  • Must be able to cross-train in other hotel-related areas
  • Must be able to maintain confidentiality of information
  • Must be able to show initiative, including anticipating guest or operational needs
About Wyndham Hotels & Resorts

Wyndham Hotels & Resorts is the largest hotel franchisor in the world and a leading hotel management company. We stand 20 brands strong across 9,000 hotels in more than 80 countries, and we offer the most diverse collection of hotel experiences in the world.

Our hotel owners are the stewards of our brands, and together, we champion everyday travelers. We believe guests deserve great experiences, and our robust portfolio, distinguished by our leading economy and midscale brands, delivers just that.

We are a company that values exceptional customer service, and we are committed to providing a positive experience for our guests and employees alike.