Guest Services Representative

2 weeks ago

Houston, Texas, United States Texas Hotel MGT Full time
IMMEDIATE AVAILABILITY FOR POSITION

As a Front Desk Associate, you will play a crucial role in providing exceptional service to our guests. Your primary responsibilities will include welcoming and registering guests, ensuring a pleasant experience throughout their stay, and efficiently managing their accounts upon departure.

Key Responsibilities:
  • Manage guest check-ins and check-outs with precision.
  • Create and maintain accurate guest accounts during their stay.
  • Allocate rooms in the system and ensure all requirements are met.
  • Pre-register guests and prepare their key packets in advance.
  • Share important guest information with relevant departments.
  • Uphold the confidentiality of guest and hotel information.
  • Exhibit meticulous attention to detail to ensure secure access to guest rooms.
  • Maintain comprehensive guest history files.
  • Facilitate room changes as necessary.
  • Document all guest requests and issues promptly, coordinating with the appropriate departments for resolution.
  • Possess in-depth knowledge of hotel features, services, operational hours, room types, rates, and promotions.
  • Flexibility in scheduling is essential, including availability for days, nights, weekends, and holidays.
  • Greet, register, and assign rooms to guests efficiently.
  • Handle sensitive information, including guest records, with utmost integrity.
  • Respond promptly to guest inquiries and complaints.
  • Manage phone calls appropriately, taking accurate messages for guests.
  • Keep accurate records of cash flows, registration, and reservation cards.
  • Provide information regarding hotel services and local travel directions.
  • Document important guest information in the log.
  • Ensure the cleanliness of common areas and the lobby.
  • Gather and relay information about the property and local amenities to guests.
  • Process all guest communications, requests, and concerns efficiently.
  • Coordinate with departments like Maintenance and Housekeeping as needed.
  • Review daily logs and document relevant information.
  • Perform additional duties as assigned.
Qualifications:
  • Excellent customer service skills.
  • Friendly and approachable demeanor.
  • Proficient in entering information accurately into computer systems.
  • Ability to collaborate effectively with all hotel staff.
  • Willingness to stand for extended periods.
  • Bilingual (English & Spanish) preferred.
PREFERRED FLEXIBLE SCHEDULE

Why Choose Texas Hotel Management?
  • Comprehensive health insurance benefits.
  • 401K retirement plan contributions.
  • Generous vacation and paid time off.
  • Opportunity to grow within a fast-expanding company.
  • **All benefits commence after 90 days of employment.**

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Pathfinder Hospitality Full time

    Guest Services RepresentativeWe are in search of a dedicated Guest Services Representative who is committed to delivering outstanding customer experiences and ensuring our guests feel valued during their stay.About Pathfinder Hospitality: Our organization is focused on providing exceptional service to our guests. We uphold values such as accountability,...

  • Guest Services Representative

    7 days ago

    Houston, Texas, United States Pathfinder Hospitality Full time

    Guest Services RepresentativeWe are in search of a dedicated Guest Services Representative who is committed to delivering outstanding customer care and crafting unforgettable experiences for our patrons.About Pathfinder Hospitality: Our organization is focused on providing Platinum Service to our clientele. We uphold values such as accountability, teamwork,...

  • Guest Services Representative

    1 week ago

    Houston, Texas, United States Dalwadi Hospitality Management Full time

    Position Title: Bilingual Guest Services RepresentativeCompany: Dalwadi Hospitality Management LLCJob Overview:Are you dedicated to delivering outstanding guest services and ensuring a memorable experience for visitors? Do you excel in a dynamic environment where precision and effective communication are essential? Dalwadi Hospitality Management, a prominent...

  • Guest Services Representative

    1 week ago

    Houston, Texas, United States The Westin Full time

    Become a vital part of our hospitality team as a Guest Services RepresentativeA Guest Services Representative is essential in delivering outstanding service to our patrons.Key Responsibilities:Provide exceptional customer service in every interactionCheck in guests and manage payment transactionsAddress billing issues and discrepanciesOffer guests useful...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Dalwadi Hospitality Management Full time

    Position OverviewThe Guest Services Representative plays a crucial role in ensuring a seamless experience for all visitors. This position involves:Efficient Check-In: Welcome guests with a warm greeting and manage the check-in process smoothly.Room Assignments: Allocate rooms in accordance with company policies and guest preferences.Check-Out Procedures:...

  • Guest Services Representative

    2 days ago

    Houston, Texas, United States Space Center Full time

    Job Summary:We are seeking a highly motivated and enthusiastic Guest Services Representative to join our team at Space Center Houston. As a Guest Services Representative, you will be responsible for providing exceptional guest experiences and ensuring that our visitors have a memorable and enjoyable time at the center.Key Responsibilities:Proactively...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Marriott Hotels & Resorts Full time

    Position OverviewAs a Guest Services Representative, you will play a crucial role in ensuring a seamless experience for our guests at Marriott Hotels & Resorts. Your primary responsibilities will include:Check-In Management: Efficiently handle all guest arrivals by verifying reservations, assigning appropriate accommodations, and issuing room keys.Payment...

  • Guest Services Representative

    7 days ago

    Houston, Texas, United States Pathfinder Hospitality Full time

    Front Office CoordinatorWe are looking for a dedicated Front Office Coordinator to enhance our guest experience. If you are enthusiastic about delivering outstanding customer service and ensuring our guests have a pleasant stay, we would like to hear from you.About Us: At Pathfinder Hospitality, we are committed to providing exceptional service to our...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Pathfinder Hospitality Full time

    Front Office CoordinatorWe are looking for a dedicated Front Office Coordinator to enhance our guest experience. If you are enthusiastic about delivering outstanding customer service and ensuring guests have a pleasant stay, we encourage you to consider this opportunity.About Pathfinder Hospitality: Our organization is committed to providing exceptional...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Pathfinder Hospitality Full time

    Hotel Front Desk AgentWe are looking for a dedicated Hotel Front Desk Agent who is committed to delivering outstanding customer service and ensuring a pleasant experience for our guests.About Pathfinder Hospitality: Our organization is focused on providing exceptional service to our guests. We uphold values such as accountability, teamwork, empowerment,...

  • Guest Services Representative

    7 days ago

    Houston, Texas, United States Four Points by Sheraton Houston Airport Full time

    Job OverviewWe are seeking a dedicated and friendly Guest Services Representative to provide outstanding service to our guests at Four Points by Sheraton Houston Airport. In this role, you will be the first point of contact for our visitors, ensuring a warm welcome and a seamless check-in and check-out process.The ideal candidate will possess excellent...

  • Guest Services Representative

    7 days ago

    Houston, Texas, United States Oldham Goodwin Payroll LLC Full time

    The Guest Services Representative plays a vital role in welcoming and assisting visitors. This position involves managing guest check-ins and check-outs, ensuring a seamless experience while delivering exceptional service. KEY RESPONSIBILITIES Provide a warm and genuine welcome, along with a heartfelt farewell, expressing gratitude and encouraging future...

  • Guest Services Representative

    7 days ago

    Houston, Texas, United States Crescent Services Full time

    Full-time Positions Available.We are currently seeking candidates for two available roles:_ Must be able to work a Flexible Schedule (a.m/p.m)_ One position for p.m. and overnight shiftsCrescent Services is proud to present Blossom Hotel Houston, a premier luxury establishment situated in the vibrant heart of the city. Guests visiting for business or leisure...

  • Guest Services Representative

    7 days ago

    Houston, Texas, United States Pathfinder Hospitality Full time

    Hotel Front Desk AgentWe are looking for a dedicated Hotel Front Desk Agent who is enthusiastic about delivering outstanding customer service and ensuring a pleasant experience for our visitors.About Pathfinder Hospitality: Our organization is committed to providing exceptional service to our guests. We uphold values such as accountability, teamwork,...

  • Guest Services Representative

    7 days ago

    Houston, Texas, United States Crescent Services Full time

    Full-time Positions Available.We are currently seeking candidates for two distinct roles:_ Flexible Schedule Required (Morning/Afternoon)_ One position for Evening and Overnight ShiftsBlossom Hotel Houston is a premier luxury establishment situated in the vibrant heart of Bayou City. Whether your journey is for business or leisure, you will appreciate our...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Crescent Services Full time

    Full-time Positions Available.We are currently seeking candidates for two open roles:_ Must be available for Flexible Scheduling a.m/p.m_ One position for p.m. and overnight shiftsBlossom Hotel Houston, a premier luxury establishment, is situated in the vibrant center of Bayou City. Whether your visit is for business or leisure, our lunar-inspired property...

  • Guest Services Representative at The Westin

    1 week ago

    Houston, Texas, United States The Westin Full time

    Become a vital part of our hospitality team as a Guest Services RepresentativeA Guest Services Representative is essential in delivering outstanding service to our visitors.Key Responsibilities:Provide exceptional service to guests in every interactionCheck in guests and manage payment processesAddress and resolve any billing issuesOffer guests valuable...

  • Guest Services Representative at The Westin

    2 weeks ago

    Houston, Texas, United States The Westin Full time

    Become a vital part of our hospitality team as a Guest Services RepresentativeA Guest Services Representative is essential in delivering outstanding service to our patrons.Key Responsibilities:Provide exceptional service to guests during all interactionsCheck in guests and manage payment processesAddress and resolve any billing issuesOffer valuable...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States MCR Hotels Full time

    The Guest Services Representative at MCR Hotels plays a crucial role in ensuring a memorable experience for our guests while overseeing the administrative functions at the front desk. KEY RESPONSIBILITIES: Delivering attentive, friendly, and efficient service to all guests before their arrival and throughout their stay, while optimizing room revenue and...

  • Guest Services Representative

    2 weeks ago

    Houston, Texas, United States Oldham Goodwin Payroll LLC Full time

    The Hotel Reception Specialist warmly welcomes and assists visitors. This role involves managing guest check-ins and check-outs, ensuring a seamless experience for all patrons. KEY RESPONSIBILITIES Provide a friendly and genuine greeting, as well as a heartfelt farewell, expressing gratitude and inviting guests to return.Efficiently manage the check-in and...