Customer Experience Strategist

5 days ago


San Francisco, California, United States TBWA\Chiat\Day Full time

About Checkr

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Checkr is revolutionizing the way companies screen job seekers. Our platform combines modern technology powered by machine learning with a fair and faster approach to hiring.

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We're looking for a highly skilled Service Designer to join our Operations team. As a key player in shaping our customer support strategy, you'll lead the design and implementation of intuitive solutions that enhance the user experience.

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Your mission will be to drive efficiency and contribute to our company's goals of increasing overall customer satisfaction. This role requires a talented individual capable of bringing innovative design thinking to complex service challenges.

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Key Responsibilities

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  • Lead the design and continuous improvement of self-service platforms to ensure they are user-friendly and provide a seamless experience.">
  • Apply advanced service design methodologies to understand user needs, identify pain points, and develop innovative solutions that drive self-service adoption.">
  • Work closely with cross-functional partners and stakeholders to ensure cohesive and integrated design solutions that align with business objectives.">
  • Develop and implement service improvements that reduce support request volumes and optimize resource use.">
  • Ensure that all service designs are customer-centric and continually improve the overall customer experience across all touch points.">
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Requirements

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You'll need 8+ years of experience in service design, UX design, or a similar role requiring design thinking capabilities for service organizations. You should also have expertise in service design methodologies, user-centered design, and AI-powered solutions for support teams.

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A strong understanding of the application of Generative AI for support and designing for digital workers is essential. You'll need excellent communication skills, analytical problem-solving skills, and the ability to influence and advocate for design decisions across various stakeholder groups.

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Benefits

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At Checkr, we offer a competitive salary range of $102,722 to $128,403 in Denver, CO. You'll also receive a fast-paced and collaborative environment, learning and development allowance, 100% medical, dental, and vision coverage, and more.

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About the Role

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This role is ideal for someone who is passionate about improving customer experiences through innovative design. If you're a motivated and experienced Service Designer looking to join a dynamic team, apply now

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Location

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Checkr has hub locations in Denver, CO, San Francisco, CA, and Santiago, Chile. Individuals are expected to work from the office 2-3 days a week.

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Contact Information



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