User Experience Researcher for Global Philanthropy

5 days ago


San Francisco, California, United States GoFundMe Full time

Empower Generosity through User-Centered Design

We're seeking a skilled Senior UX Researcher to join our team at GoFundMe, a global community of over 100 million people dedicated to helping one another. As a Senior UX Researcher, you will play a critical role in uncovering compelling insights about online giving and philanthropy, leveraging those insights to create world-changing product experiences.

This is a highly collaborative role where you will build strong relationships across the organization, working closely with the product, engineering, and design teams to design, plan, execute, and synthesize user research projects. You will analyze historic qualitative and quantitative research to uncover new product opportunities, partner with our Data team to uncover user insights through product performance, and collaborate with customer-facing teams to understand product feedback and UX opportunities.

About the Role

  • Design, plan, execute, and synthesize user research projects, refining the research process at GoFundMe.
  • Analyze historic qualitative & quantitative research to uncover new product opportunities.
  • Partner with our Data team to uncover user insights through product performance.
  • Collaborate with customer-facing teams handling support tickets to understand product feedback and UX opportunities.
  • Document and communicate findings in creative and effective ways.

You'll be Perfect for this Role if You...

  • Have a strong advocate for users.
  • Have 4+ years of research-related full-time experience.
  • Broad experience with a wide variety of research methods and tools, and a clear understanding as to when to apply said methods and tools.
  • Strong in a research specialty, such as generative research, surveys, or visualization.
  • Demonstrated history of being a great collaborator with designers, product managers, and engineers.

We Offer a Competitive Salary

The estimated annual salary for this position is $150,000 - $200,000 + equity + benefits. Our salary range takes into account factors including job-related skills, experience, and relevant education or training. We offer a hybrid workplace with remote flexibility for many roles, rich healthcare benefits, 401(k) retirement plan with company matching, and a variety of mental and wellness programs to support employees.

About Us

GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We are committed to providing diversity, equity, and inclusion training to all employees, and we do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.



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