User Experience Research Lead

5 days ago


San Francisco, California, United States Open Systems Technologies Full time

About Us

At Open Systems Technologies, we're dedicated to delivering innovative solutions that drive business growth.

We're seeking a talented User Experience Research Lead to join our team and help us shape the future of product development.

Job Description

In this role, you'll play a key part in gathering feedback throughout the product development process, working closely with cross-functional partners to turn research findings into actionable recommendations.

Your primary responsibilities will include:

  1. Synthesizing Stakeholder Needs: Translate stakeholder needs into research questions, ensuring that we're addressing the right problems at the right time.
  2. Research Execution: Design and execute unmoderated and moderated usability testing, leveraging your expertise to uncover valuable insights.
  3. Cross-Functional Collaboration: Lead communication and collaboration with cross-functional partners, including consumer insights, data science, design, product/program management, and more.
  4. Research Deliverables: Develop high-quality research deliverables that drive business impact, helping us make informed decisions about product development.

Basic Qualifications

To succeed in this role, you'll need:

  1. 3+ Years of Experience: A proven track record of conducting user research, with a deep understanding of user-centered design principles.
  2. Education: A BA/BS in Psychology, Sociology, Statistics, Behavioral Science, Computer Science, Human-Computer Interaction, or related fields.

Preferred Qualifications

We're looking for candidates with:

  1. Remote Research Experience: Previous experience conducting remote research, with a focus on usability testing and qualitative analysis.
  2. User Testing Platforms: Familiarity with UserTesting or other user testing platforms, with a strong understanding of their strengths and limitations.
  3. Methodological Expertise: A solid grasp of qualitative and usability research methods, including when and how to apply them during each product phase.
  4. Communication Skills: Excellent interpersonal, written, and oral communication skills, with the ability to present complex research findings to stakeholders.

Salary Range

The estimated salary for this position is $90,000 - $120,000 per year, depending on experience and location.



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