Assistant Store Manager

2 days ago


Lakeland, Florida, United States Follett Full time

Job Title

Assistant Store Manager

Location

Lakeland

Overview

Job Description

Position Overview

As a key member of the Follett team, the Assistant Store Manager will support the Market Leader or Campus Store Manager in overseeing store operations. This role is responsible for driving sales growth while delivering exceptional customer service and maintaining operational excellence throughout the store.

The ideal candidate will cultivate a positive and inclusive work environment, fostering mentorship and continuous development of team members. They will stay engaged in financial metrics and store performance, supporting the Market Leader or Campus Store Manager with overall store operations.

The Assistant Store Manager will consistently demonstrate Follett's core values and competencies, including One Team, Innovate & Create, Put People First, Do What's Right, Own the Results, and Stand for Inclusion. They will maintain an availability that meets business needs.

Responsibilities

  • Supervise the work activities of sales team members, including scheduling, training, and ensuring adherence to company policies and procedures.
  • Ensure proper merchandising standards, promotion standards, and display creation.
  • Perform onboarding procedures for new hires and provide exceptional customer service.
  • Operate cash registers and store computers to accept payments, place orders, and make changes while adhering to safe cash handling procedures.
  • Stock shelves, take inventory, and maintain a clean and organized store environment.
  • May provide general store cleaning and straightening, and fill in for other personnel during breaks, lunch, vacation, or peak seasonal periods.
  • Keyholder with opening and closing responsibilities, including calculating deposits, counting cash drawers, and balancing cash, credit cards, and checks.
  • Perform other duties as assigned.

Requirements

  • An Associate's Degree or equivalent is preferred.
  • 0-5 years of retail or bookstore experience, with prior supervisory experience preferred.
  • General Computer Skills.


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