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Operations Manager

2 months ago

Lakeland, Florida, United States Michaels Stores Full time
Job Summary

We are seeking a highly skilled and experienced Store Operations Manager to lead our store team in delivering exceptional customer service and driving sales growth. As a key member of our store leadership team, you will be responsible for overseeing the day-to-day operations of the store, including inventory management, visual merchandising, and team management.

Key Responsibilities
  • Store Operations: Oversee the efficient and effective operation of the store, including inventory management, visual merchandising, and store maintenance.
  • Team Management: Lead and develop a high-performing team of sales associates and department managers to achieve sales goals and provide exceptional customer service.
  • Customer Service: Ensure that customers receive a positive and personalized shopping experience, and that their needs are met in a timely and efficient manner.
  • Inventory Management: Manage inventory levels, including ordering, receiving, and stocking merchandise, to ensure that the store is well-stocked and that inventory levels are optimized.
  • Visual Merchandising: Oversee the visual presentation of the store, including displays, fixtures, and signage, to create an engaging and attractive shopping environment.
  • Loss Prevention: Identify and implement strategies to prevent shrinkage and protect company assets.
  • Training and Development: Provide training and development opportunities to team members to enhance their skills and knowledge, and to support their career growth.
Requirements
  • Experience: 2+ years of retail management experience, preferably in a leadership role.
  • Education: High school diploma or equivalent required; bachelor's degree in business or a related field preferred.
  • Skills: Strong leadership and communication skills, with the ability to motivate and inspire team members. Excellent customer service skills, with the ability to resolve customer complaints in a professional and courteous manner. Strong analytical and problem-solving skills, with the ability to analyze data and make informed decisions. Ability to work in a fast-paced environment and to prioritize multiple tasks and responsibilities.
What We Offer
  • Competitive Salary: We offer a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off.
  • Opportunities for Advancement: We offer opportunities for career growth and advancement, with a clear path for professional development and advancement.
  • Collaborative Work Environment: We have a collaborative and supportive work environment, with a team-oriented culture that values diversity, equity, and inclusion.