Assistant Manager

4 days ago


Lakeland, Florida, United States Black & Brew Full time
About Black & Brew

We are a fast-paced coffee house and cafe that prides itself on providing a positive work culture and a welcoming atmosphere for our guests. As a team, we strive to build strong relationships with our customers and provide exceptional service in a professional and light-hearted environment.

Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team. As a key member of our management team, you will be responsible for leading a top-notch team of baristas and working closely with our Kitchen Manager to ensure seamless daily operations.

Key Responsibilities
  • Team Leadership: Supervise and motivate a team of 5-6 baristas, ensuring excellent customer service and a smooth daily service.
  • Customer Service: Provide genuine and friendly customer service, ensuring a positive experience for all guests.
  • Inventory and Ordering: Assist the General Manager with inventory management and ordering, ensuring we have the necessary supplies to meet customer demand.
  • Catering and Deliveries: Coordinate catering and deliveries, ensuring timely and efficient service.
  • Menu Preparation: Prepare and serve expertly crafted beverages, including lattes, frappes, teas, and other coffee house staples.
  • Food Service: Deliver food to guests via table service or at the to-go pick-up counter.
  • Table Bussing and Cleanliness: Maintain the cleanliness of the dining room and work areas, ensuring a clean and welcoming environment for our guests.
  • Point of Sale and Cash Handling: Operate the Toast Point of Sale system and manage cash handling duties, including cash drawer reconciliation.
  • Phone Etiquette: Answer phone calls with excellent phone etiquette, providing a positive experience for our guests.
  • Menu Knowledge: Memorize beverage recipes and menu ingredients, ensuring accurate preparation and presentation.
  • Kitchen Expo: Assist with kitchen operations, including expediting and food preparation.
  • Staff Scheduling: Assist with front-of-house staff scheduling, ensuring adequate coverage for all shifts.
  • Food Safety: Ensure compliance with food safety guidelines in all areas of the restaurant.
  • Product Ordering: Assist with product ordering, ensuring we have the necessary supplies to meet customer demand.
  • Standard Operating Procedures: Update and improve standard operating procedures, ensuring efficient and effective daily operations.
  • Monthly Inventory: Complete monthly product inventory, ensuring accurate tracking and management of our supplies.
Requirements
  • Education: A High School diploma or equivalent is desirable.
  • Experience: Prior experience in a similar role is preferred.
  • Physical Demands: Ability to work on feet for several hours at a time and lift potentially heavy objects when necessary.

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