Plumbing Service Specialist

1 week ago


Portage, Michigan, United States Dan Wood Company Full time
About the JobAt Dan Wood Company, we're seeking a skilled Plumber to join our team. As a key member of our residential service team, you'll deliver exceptional customer experiences in plumbing repair and installation, including water softeners, well work, and drain cleaning. With opportunities for development in boilers, water conditioning, and HVAC, this role is ideal for those looking to grow their skills and advance their career.

The Role:

This position involves working as part of a dynamic team to diagnose and repair plumbing issues, educate customers on the best products and services, and lead them to informed buying decisions. You'll be based in our office, with opportunities to travel to various locations in your market area.

Responsibilities:

• Complete plumbing repair, renovation, and other related in-home service calls.
    • Establish strong customer rapport to sell the right products and services.
    • Educate and assist customers in choosing the best finance options and maintenance plans.
    • Understand sales criteria and hold yourself accountable for exceeding revenue goals.
    • Demonstrate professionalism and knowledge to win new referrals and repeat business.
    • Collaborate with customer service and dispatch to ensure overall success of the business.
    • Maintain a clean, organized job site and well-inventoried truck.
    • Participate actively in all training exercises, morning meetings, and retreats.
    • Train and mentor apprentices to ensure quick, accurate repairs and installations.
    • Be accurate and timely with invoices, time cards, curbside feedback, and option sheets.
Requirements:

• Knowledge of local plumbing codes and ability to make on-the-job applications.
    • Proven track record in soldering, pipe threading, fixture installation, gas leak testing, and repair.
    • Clean, safe driving record.
    • Highly organized with exceptional follow-through abilities.
    • Strong verbal and written communications.
    • High integrity with advanced social skills and ability to make solid connections.
    • Strong desire to be a better technician tomorrow than you are today.
    • Outgoing personality that blends well with a fast-paced, goal-driven environment.
    • Competitive individual contributor who also loves to win as a team.
    • Highly motivated, self-starter who's flexible and has a great attitude on life.
    • Journeyman License is a plus - but not required.
    • Heating, Pipe fitting, and Boiler work a plus - but not required.
Estimated Salary: $55,000 - $70,000 per year.

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