Customer Support Specialist

7 days ago


Bellevue, Washington, United States thestartupcouncil Full time

Join our dynamic team at The Startup Council, a community of innovators and entrepreneurs passionate about empowering young minds to turn their ideas into reality.

About the Role

We are seeking an experienced Customer Support Specialist to play a vital role in ensuring seamless customer experiences. As a key member of our support team, you will be responsible for responding to customer inquiries, resolving issues, and providing exceptional service while building strong relationships with our customers.

Key Responsibilities
  • Respond to customer web inquiries in a timely and thoughtful manner, analyzing and reporting on issues to drive long-term resolutions.
  • Identify and resolve customer questions, concerns, and issues, addressing low satisfaction scores for lasting impact.
  • Handle complaints, provide solutions and alternatives within time limits, and follow up to ensure resolution.
  • Assist in processing online orders, returns, replacements, and adjustments, providing insights on customer habits to inform CS strategy.
  • Take ownership of problems from start to finish, ensuring one-time issues have long-term solutions documented.
  • Collaborate with the team to escalate issues, meet deadlines, and build reporting.
  • Foster effective communication by following procedures, guidelines, and policies.
Requirements
  • 3+ years experience in customer support with a proven track record of delivering excellent service metrics.
  • Collaborative and customer-centric work style with a focus on reliability.
  • Strong computer skills, including experience using web-based services.
  • Patient, empathetic listener with excellent written and verbal communication skills.
  • Ability to understand customer needs and relate to their life experiences.
Estimated Salary: $55,000 - $65,000 per annumBenefits
  • Comprehensive insurance benefits package.
  • Stock options available for employee growth and retention.
  • Exclusive employee discounts program.


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