Member Services and Support Specialist

3 weeks ago


Bellevue, Washington, United States YMCA of Greater Seattle Full time
Job Summary: Member Services and Support Specialist

We are seeking a highly motivated Member Services and Support Specialist to join our team at the YMCA of Greater Seattle. In this role, you will provide exceptional customer service to members, develop positive relationships, and assist with membership and program enrollment.

About the Job:

You will play a critical role in connecting members with programs and activities that will help them achieve their goals. You will also assist people in the membership and program enrollment process.

Responsibilities:

  • Develops positive relationships with members, participants, and guests
  • Conducts membership interviews, enrolls new members, and provides motivational support and guidance
  • Assists members with program registration, answers inquiries, and refers members to programs or staff based on their goals and interests
  • Balances and completes reports for financial transactions
  • May control access to the facility and open or close it as needed

Requirements:

  • Six months or more of relevant work experience (sales, retail, reception, customer service, etc.)
  • Strong customer service skills and basic computer skills
  • Ability to speak any language in addition to English may be helpful

Salary: $20.00/hour - $23.00/hour DOE



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