Support Solutions Specialist

3 weeks ago


Bellevue, Washington, United States Instep Seattle Full time

At Instep Seattle, we value people-centric approach to customer support. We are looking for a talented Support Solutions Specialist who can drive customer engagement and loyalty.

About the Role

In this role, you will be responsible for:

  • Resolving conflicts and listening to customers without interrupting;
  • Determining the root cause of customer concerns using problem-solving skills to recommend effective solutions;
  • Maintaining efficient operations and productivity, both independently and as part of a team;
  • Thriving in a competitive team environment.

Benefits:

  • Competitive salary: $50,000 - $65,000 per year;
  • Flexible scheduling options;
  • Opportunities for growth and professional development.

Requirements:

  • A high school degree or GED;
  • Experience in customer service, retail, sales, or serving;
  • Able to adapt to different personalities and communication styles.


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