Customer Service Specialist

3 days ago


Bellevue, Washington, United States Kelly Services Inc Full time

Job Overview:

We are seeking a highly skilled Customer Service Specialist to join our team at Kelly Services Inc.

About the Role:

This is an exciting opportunity to work as a Department Category Specialist for Hagen Food and Drug Stores, providing first-level helpline support to POS Managers and Department Managers.

Key Responsibilities:

  • Maintain accurate product information, including description, department, attributes, costs, and retails.
  • Research, track, escalate, and resolve product issues in a timely manner.
  • Collaborate with Sales Managers to research, escalate, and resolve data accuracy issues.
  • Support the vendor community by compiling necessary forms, fielding questions, running reports, and providing updated forms as needed.
  • Perform daily database audits and assist with report generation, scheduling, and ad product notification.
  • Work closely with the Advertising department to enter and proof weekly flyers and mailers.
  • Sort and distribute mail, ensuring timely delivery within the department.

Requirements:

  • High School Diploma or GED equivalent
  • 2+ years of experience in an office support role with a focus on data entry
  • Advanced knowledge of MS Office, specifically Outlook, Word, Excel, and PowerPoint
  • Excellent communication and writing skills
  • Ability to multi-task and work with frequent interruptions
  • Strong organizational and problem-solving skills
  • Math skills necessary for reading, interpreting reports, and understanding pricing philosophies

About Us:

Kelly Services Inc. is a leading provider of staffing services, and we offer a dynamic work environment that fosters growth and development.

Salary: $45,000 - $60,000 per year (estimated based on location and experience)



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