Customer Service Specialist
3 days ago
Job Overview:
We are seeking a highly skilled Customer Service Specialist to join our team at Kelly Services Inc.
About the Role:
This is an exciting opportunity to work as a Department Category Specialist for Hagen Food and Drug Stores, providing first-level helpline support to POS Managers and Department Managers.
Key Responsibilities:
- Maintain accurate product information, including description, department, attributes, costs, and retails.
- Research, track, escalate, and resolve product issues in a timely manner.
- Collaborate with Sales Managers to research, escalate, and resolve data accuracy issues.
- Support the vendor community by compiling necessary forms, fielding questions, running reports, and providing updated forms as needed.
- Perform daily database audits and assist with report generation, scheduling, and ad product notification.
- Work closely with the Advertising department to enter and proof weekly flyers and mailers.
- Sort and distribute mail, ensuring timely delivery within the department.
Requirements:
- High School Diploma or GED equivalent
- 2+ years of experience in an office support role with a focus on data entry
- Advanced knowledge of MS Office, specifically Outlook, Word, Excel, and PowerPoint
- Excellent communication and writing skills
- Ability to multi-task and work with frequent interruptions
- Strong organizational and problem-solving skills
- Math skills necessary for reading, interpreting reports, and understanding pricing philosophies
About Us:
Kelly Services Inc. is a leading provider of staffing services, and we offer a dynamic work environment that fosters growth and development.
Salary: $45,000 - $60,000 per year (estimated based on location and experience)
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