Customer Support Expert
1 week ago
Job Summary
We are seeking a skilled Technical Support Representative to join our team at Rain Retail Software. As a key member of our customer support team, you will be responsible for providing top-notch technical assistance to our clients, ensuring their complete satisfaction with our system.
About the Role
In this role, you will work closely with customers via phone, text, and email, utilizing your exceptional problem-solving skills to resolve issues efficiently. Your expertise in our system will enable you to train customers effectively, empowering them to become proficient users. You will embody the 5 H's - Happy, Honest, Humble, Hardworking, and Heartfelt - in every interaction, fostering a sense of belonging among our customers.
Responsibilities
- Provide expert technical support to customers via various channels, ensuring prompt and effective issue resolution.
- Train customers on the use of our system, equipping them with the knowledge necessary to achieve optimal results.
- Maintain accurate records of customer interactions, including bug reports and customer feedback.
- Collaborate with colleagues to share knowledge and best practices, continually improving our customer support services.
Requirements
To succeed in this role, you must possess:
- Exceptional communication and interpersonal skills, enabling you to build strong relationships with customers.
- A proven ability to troubleshoot complex technical issues, staying composed under pressure.
- An eagerness to learn and adapt to new technologies, ensuring you remain up-to-date on industry developments.
- Excellent time management skills, allowing you to prioritize tasks effectively and meet deadlines.
Benefits
As a valued member of our team, you will enjoy:
- A competitive salary of $19.00 - $21.00 per hour.
- The opportunity to work in a dynamic, growth-oriented environment with a supportive team.
- Ongoing training and professional development opportunities.
- A comprehensive benefits package, including medical, dental, vision, life insurance, and a 401(k) plan.
- A generous paid time off policy, allowing you to recharge and maintain a healthy work-life balance.
Location
This full-time position is based in Provo, Utah, offering a unique blend of small business agility and corporate stability.
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