Technical Account Manager

7 days ago


Provo, Utah, United States Qualtrics Full time
About the Role

We are seeking a highly experienced Technical Account Manager to join our XM Success Team. As a Technical Account Manager, you will work closely with our largest customers to provide white-glove support and ensure optimal utilization and impact of our programs.

Key Responsibilities
  • Partner with XM Success Managers and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on behalf of our customers.
  • Collaborate within Customer Units and Qualtrics leadership on high-level client relationships and technology solutions.
  • Become an expert at the company for our most strategic platform capabilities and understanding the customers' platform needs.
  • Help customers optimize their use of the Qualtrics platform and increase adoption of technical capabilities where possible.
Requirements
  • Bachelor's degree from a competitive university.
  • 1-2 years experience working in a technical, consulting, or client-facing role.
  • Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment.
  • Comfort in working both autonomously and collaboratively.
  • Ability to articulate technical concepts to a non-technical audience.
  • Detail-oriented with an ability to prioritize and meet deadlines.
  • Familiarity with software and front-end development.
  • Excellent verbal and written communication skills.
  • Strong problem-solving skills.
About Qualtrics

Qualtrics is a software company that creates experiences for the world's best brands. We are the creators and stewards of the Experience Management category, serving over 18,000 clients globally. Our mission is to bring humanity, connection, and empathy back to business.



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