Insurance Support Professional

6 days ago


Provo, Utah, United States Coalition Full time

About the Role

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We are seeking a highly motivated and customer-centric professional to join our team as a Customer Success Associate. This role is an in-office position located in our Provo, UT office.

Responsibilities

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  • Provide top-notch support to prospective and current customers through various channels, including online live chat, email, and phone.
  • Ensure seamless communication between Coalition's sales, security, insurance, and claims teams and customers.
  • Educate customers on Coalition's product offerings, including our online quoting platform and cybersecurity solutions.
  • Perform administrative tasks to facilitate business growth.
  • Collaborate with the Coalition team to identify and implement process improvements that alleviate customer pain points.

Requirements

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  • Prior experience in customer support or a strong desire to learn.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Resourcefulness, enthusiasm, and a willingness to operate in a fast-paced startup environment.
  • Incredibly positive attitude, with a focus on providing exceptional customer service.

Benefits

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  • Competitive base salary range: $40,000 - $50,000 per year (dependent on location).
  • 100% medical, dental, and vision coverage.
  • Flexible PTO policy.
  • Annual home office stipend and WeWork access.
  • Mental and physical health wellness programs.

About Us

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Coalition is a leading provider of innovative insurance solutions. Our mission is to deliver exceptional customer experiences while driving business growth.



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