Insurance Support Professional
6 days ago
About the Role
">We are seeking a highly motivated and customer-centric professional to join our team as a Customer Success Associate. This role is an in-office position located in our Provo, UT office.
Responsibilities
">- Provide top-notch support to prospective and current customers through various channels, including online live chat, email, and phone.
- Ensure seamless communication between Coalition's sales, security, insurance, and claims teams and customers.
- Educate customers on Coalition's product offerings, including our online quoting platform and cybersecurity solutions.
- Perform administrative tasks to facilitate business growth.
- Collaborate with the Coalition team to identify and implement process improvements that alleviate customer pain points.
Requirements
">- Prior experience in customer support or a strong desire to learn.
- Excellent communication and interpersonal skills, both written and verbal.
- Resourcefulness, enthusiasm, and a willingness to operate in a fast-paced startup environment.
- Incredibly positive attitude, with a focus on providing exceptional customer service.
Benefits
">- Competitive base salary range: $40,000 - $50,000 per year (dependent on location).
- 100% medical, dental, and vision coverage.
- Flexible PTO policy.
- Annual home office stipend and WeWork access.
- Mental and physical health wellness programs.
About Us
">Coalition is a leading provider of innovative insurance solutions. Our mission is to deliver exceptional customer experiences while driving business growth.
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