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Spanish Speaking Call Center Representative

2 months ago

Hawthorne, California, United States Los Angeles Center for Ear Nose Throat and Allergy Full time
Job Summary

Los Angeles Center for Ear Nose Throat and Allergy is seeking a highly skilled and compassionate Bilingual Call Center Representative to join our team. As the first point of contact for patients, you will play a vital role in providing exceptional customer service and ensuring a positive experience for our patients.

Key Responsibilities
  • Welcoming Patients: Greet patients and visitors in a friendly and professional manner, answering or referring inquiries in a timely and efficient manner.
  • Verifying Patient Information: Verify patient demographics and insurance information when scheduling appointments, ensuring accuracy and attention to detail.
  • Optimizing Patient Satisfaction: Notify back office staff when patients have arrived, optimizing patients' satisfaction, physician time, and treatment room utilization.
  • Preparing Lab Requisitions: Prepare lab requisition forms as requested by physicians, scanning Radiology and Lab requisitions to patient files as needed.
  • Recording Patient Outcomes: Record the outcome of reminder calls made to patients scheduled for procedures, Radiology, Labs, and in-office appointments in AdvancedMD.
  • Maintaining Patient Records: Ensure the availability of treatment information by filing and retrieving patient records, maintaining patient accounts by obtaining, recording, and updating personal and financial information.
  • Providing Emotional Support: Comfort patients by anticipating their anxieties, answering their questions, and maintaining the reception area.
  • Protecting Patient Confidentiality: Protect patients' rights by maintaining confidentiality of personal and financial information, adhering to HIPAA guidelines.
  • Maintaining Operations: Maintain operations by following policies and procedures, reporting needed changes, and contributing to team effort by accomplishing related results as needed.
Requirements
  • Education: High School Diploma or GED required.
  • Experience: 1-2 years of operator PBX/switchboard experience and at least 1 year of front desk/patient experience in a medical setting.
  • Language Skills: Must be bilingual-fluent in both English and Spanish.
  • Knowledge: General knowledge of HIPAA and CPT codes.
  • Physical Demands: Ability to sit for long periods, use hands and fingers in repetitive motions, and lift, push, pull up to 20 lbs. periodically.