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Healthcare Administrative Assistant

2 months ago

Hawthorne, California, United States White Plains Hospital Full time

Overview

The Healthcare Administrative Assistant is responsible for a variety of office-related tasks while ensuring exceptional customer service and effective communication with patients, families, healthcare providers, and external entities.

Key Responsibilities Include:

  • Managing and confirming patient appointments using the Practice Management System when available.
  • Carrying out assigned duties such as processing patient records, scheduling medical procedures, obtaining pre-authorization for services, verifying insurance details, and maintaining accurate patient charts.
  • Answering phone calls, relaying messages, and providing necessary information.
  • Organizing files and assisting in the development of office systems.
  • Ordering and managing office supplies.
  • Operating relevant office machinery.
  • Participating in meetings, documenting minutes, and distributing them as needed.
  • Upholding organizational responsibilities, including respecting patient rights and addressing emergencies appropriately.
  • Following infection control protocols, including hand hygiene standards.
  • Engaging in decision-making processes that prioritize patient care and operational issues.
  • Collaborating and communicating effectively with the healthcare team.
  • Completing annual mandatory training, including Occupational Health Requirements.
  • Attending required in-service training sessions and staff meetings.
  • Implementing cost-effective practices.
  • Preparing and maintaining various statistical reports as needed.
  • Adhering to all organizational policies and procedures, including dress code and behavioral standards.

Education & Experience Requirements:

  • High school diploma or equivalent (GED) is required.
  • Previous experience in patient relations is essential.
  • General office experience is required.
  • Experience in a physician practice setting is preferred.
  • Familiarity with basic medical terminology and electronic scheduling systems is advantageous.

Core Competencies:

  • Proficient in speaking, writing, and understanding English.
  • Ability to perform multiple tasks in a fast-paced environment.
  • Effectively manage visitors, phone inquiries, and administrative duties.
  • Professional and efficient interaction with all levels of management and external stakeholders.
  • Self-motivated and capable of working independently.
  • Organized, flexible, and skilled in prioritizing tasks.
  • Excellent communication skills and telephone etiquette.
  • Maintain a courteous and professional demeanor at all times.
  • Ability to remain calm under pressure.

Physical and Mental Demands:

  • May encounter chemicals necessary for job functions, with access to Safety Data Sheets for information.
  • Capability to use a computer for extended periods.
  • Occasional lifting or moving of items weighing 15 to 20 pounds.
  • Frequent movement within the department throughout the day.
  • Ability to sit for long durations.
  • Responsiveness to frequent phone calls.

Primary Population Served:

All demographics.

Note: The responsibilities outlined in this job description are not exhaustive and may evolve based on the needs of the organization.