Customer Service Representative

14 hours ago


Akron, Ohio, United States Epiphany Management Group Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at Epiphany Management Group. As a key member of our customer support team, you will be responsible for providing exceptional service to our healthcare provider clients, resolving technical issues, and ensuring a positive customer experience.

Responsibilities
  • Provide timely and effective support to customers via phone, email, and chat
  • Resolve technical issues and provide troubleshooting assistance
  • Document customer interactions and update ticketing systems
  • Collaborate with team members to share knowledge and best practices
  • Participate in ongoing training and professional development to enhance skills and knowledge
Requirements
  • High school diploma or equivalent required
  • Customer service experience, preferably in a healthcare setting
  • Technical support experience, preferably with healthcare software
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
What We Offer
  • Competitive salary and benefits package
  • Opportunities for career advancement and professional growth
  • Flexible work arrangements, including remote work options
  • Comprehensive training and support


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