Customer Service Ambassador

4 weeks ago


Lincoln, Nebraska, United States Planet Fitness - aFIRM, LLC Full time

Job Title: Member Services Representative

Job Summary:

At Planet Fitness - aFIRM, LLC, we are seeking a highly motivated and customer-focused Member Services Representative to join our team. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities:

  • Greet members, prospective members, and guests, providing exceptional customer service.
  • Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
  • Facilitate needed updates to members' accounts.
  • Respond to member questions and concerns in a timely and professional manner.
  • Assist in maintaining the neatness and cleanliness of the club.

Requirements:

  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude.
  • Punctuality and reliability are a must.
  • Exceptional customer service skills.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands:

  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occasionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

Working at Planet Fitness - aFIRM, LLC:

We are committed to providing a positive and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.



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