Customer Service Ambassador
4 weeks ago
Job Title: Member Services Representative
Job Summary:
At Planet Fitness - aFIRM, LLC, we are seeking a highly motivated and customer-focused Member Services Representative to join our team. As a Member Services Representative, you will be responsible for creating a positive member experience by providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities:
- Greet members, prospective members, and guests, providing exceptional customer service.
- Handle all front desk related activities, including answering phones, checking members into the system, new member sign-up, and taking prospective members on tours.
- Facilitate needed updates to members' accounts.
- Respond to member questions and concerns in a timely and professional manner.
- Assist in maintaining the neatness and cleanliness of the club.
Requirements:
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
Physical Demands:
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
Working at Planet Fitness - aFIRM, LLC:
We are committed to providing a positive and supportive work environment that fosters growth and development. If you are a motivated and customer-focused individual who is passionate about fitness and health, we encourage you to apply for this exciting opportunity.
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