Computer Systems Support Technician

7 days ago


Chicago, Illinois, United States Metropolitan Water Reclamation District of Greater Chicago Full time

Job Summary

Supports computer systems by providing hardware support, software technical support, and screening service requests for personal computers and telecommunication equipment.

Key Responsibilities

This role is responsible for providing first level support for basic software and hardware issues, diagnosing and resolving problems using documented procedures and checklists, assisting in the resolution of application, hardware, and software problems, and escalating problems to higher level technical support professionals when necessary.

Other Responsibilities

Enters call data into a tracking system. Provides after hours and weekend support when required.

Essential Qualifications

Graduation from a standard senior high school or the equivalent and one year of experience supporting a variety of computer applications and hardware. An ITIL Foundations certification may be substituted for the required experience.

Work Environment

Work is performed in a typical office environment and requires the use of standard office equipment including computers.

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