IT Support Specialist

1 month ago


Chicago, Illinois, United States Middleground Full time
Job Opportunity at Middleground

We are seeking a motivated and detail-oriented individual to join our team as an Entry-Level IT Technician. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers.

Key Responsibilities:

  • Respond to customer inquiries and resolve technical issues in a timely and professional manner.
  • Triage and troubleshoot technical issues, escalating complex problems to senior technicians as needed.
  • Provide technical support for desktops, laptops, printers, phones, and network devices.
  • Assist in the maintenance and upkeep of our internal ticketing system.
  • Collaborate with team members to ensure seamless customer service and support.

Requirements:

  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Basic knowledge of IT systems and software.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for growth and professional development.
  • A competitive salary and benefits package.

Middleground is an equal opportunities employer and welcomes applications from diverse candidates.



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