Field Service Technician

1 month ago

Chicago, Illinois, United States Konica Minolta Business Solutions Full time
Job Title: Field Service Technician

Overview:

Konica Minolta is seeking a skilled Field Service Technician to join our team. As a Field Service Technician, you will be responsible for performing maintenance and repairs on Konica Minolta products, including technical diagnostics, break/fix, installation, hardware removal, and troubleshoot connectivity.

Responsibilities:

  • Perform maintenance and repairs on Konica Minolta products to include technical diagnostics, break/fix, installation, hardware removal, and troubleshoot connectivity.
  • Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery.
  • Ability to drive to customer sites within assigned territory, track inventory supply, and keep customers informed on scheduling.
  • Develop professional customer relationships and maintain a high level of customer satisfaction.
  • Demonstrate progress in technical abilities, troubleshooting techniques, and productivity.
  • Log service visits and document updates to the Konica Minolta system for each client account.
  • Collaborate with the Account Management team to help resolve customer issues.

Requirements:

  • 2-4 years of experience related to technical/repair of business equipment.
  • Minimum of High School diploma or GED required, Technical School training preferred.
  • Certified in A+ or equivalent training is preferred.
  • Working knowledge of computer systems such as Microsoft, Apple, and common network problems.
  • Must possess electrical/mechanical aptitude.
  • Must have reliable transportation and a valid driver's license.
  • Position requires use of personal car which is eligible for vehicle maintenance compensation program.
  • Must be able to travel locally on a daily basis to various customer sites.
  • Ability to use appropriate technology for the position (i.e. handheld computer, phone, laptop).
  • Must have excellent daily time management skills and be capable of prioritizing activities and schedule to obtain effective results.
  • Ability to work independently at a customer site.
  • Must work well with customers and exhibit professional appearance and demeanor at all times.

About Us:

Konica Minolta Business Solutions U.S.A., Inc. is a leading provider of office technology solutions. We are committed to delivering exceptional customer service and supporting our clients' digital transformation through our expansive office technology portfolio, including IT Services (All Covered), intelligent information management, managed print services, and industrial and commercial print solutions.

EOE Statement:

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status, or any other characteristic protected under applicable law.

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