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Clinical Support Specialist

2 months ago

San Francisco, California, United States iRhythm Technologies Full time

Position Overview:
iRhythm Technologies is in search of a Clinical Support Specialist to enhance our dedicated team. We operate in a vibrant and collaborative atmosphere, fueled by our commitment to advancing healthcare quality and enriching patient experiences.

We invite individuals who share our vision to contribute to our mission.



Key Responsibilities:
As the Clinical Support Liaison for our accounts, your duties will encompass the following:

  • Serve as the main point of contact via Phone, Outlook, and Salesforce between our Cardiac Technicians and external cardiac accounts, including healthcare facilities and medical professionals.
  • Communicate ECG irregularities effectively by following physician notification protocols and alerting physicians/clinical staff as necessary.
  • Conduct account follow-ups to gather additional clinical details, such as pacemaker settings and contact information for cardiac clinicians.
  • Utilize clinical case management systems to respond, take action, and update case statuses.
  • Confirm process notification MDN criteria and ensure report completeness.
  • Promote communication with internal partners (e.g., cardiac technicians) and external clients (e.g., healthcare facilities and medical professionals).
  • Achieve or surpass the established performance metrics for the role, focusing on both productivity and quality of managed cases.
  • Comply with HIPAA (Health Insurance Portability and Accountability) Guidelines and Good Clinical Practices.
  • Maintain adherence to job-specific proficiency requirements.
  • Perform additional tasks as assigned.

Candidate Qualifications:
We seek candidates who demonstrate the following qualifications and attributes:

  • An associate degree with at least 1 year of relevant customer service experience in a call center OR a high school diploma with a minimum of 2 years of customer service experience in a call center, ideally within the medical sector.
  • Availability for in-office attendance as required.
  • Willingness to work every other Saturday.
  • Previous experience in a healthcare setting, preferably with EKG interpretation.
  • Proficient in medical terminology.
  • Technical skills with case management (CRM) systems and Microsoft Office, particularly Outlook, Microsoft Teams, and Microsoft Word.
  • Excellent verbal and written communication abilities.
  • Adaptability and flexibility to thrive in a fast-paced, growth-oriented environment.
  • Customer-centric approach, showcasing professionalism in challenging interactions via phone, email, and online platforms.
  • Solution-oriented mindset with independent thinking and sound judgment.
  • Engaged and motivated, demonstrating a strong work ethic and a commitment to delivering high-quality outcomes for clients and patients.
  • Positive demeanor and a collaborative spirit.

Benefits:


This position offers a competitive compensation package, along with comprehensive benefits including medical, dental, and vision insurance (effective from the first day), health savings account contributions (when enrolled in a high deductible medical plan), and pre-tax benefits options (FSA, dependent care FSA, commute reimbursement accounts). Additional benefits include travel reimbursement for medical care, life insurance, and short/long-term disability coverage.


Additional Perks:

  • Emotional health support for employees and their families
  • Legal, financial, identity theft, pet, and child referral assistance
  • Paid parental leave, holidays, travel assistance for personal trips, and PTO
  • Wellness initiatives, cultural events, and charity activities
iRhythm also provides additional benefits, including a 401(k) plan (with company match), an Employee Stock Purchase Plan, pet insurance discounts, unlimited access to LinkedIn Learning courses, and much more.

FLSA Status:
Non-Exempt

Compensation may vary based on job-related factors, including knowledge, skills, experience, and work location.

iRhythm is committed to fostering a diverse and inclusive workforce. We celebrate individuals from all backgrounds, experiences, skills, and perspectives. iRhythm Technologies, Inc. is an Equal Opportunity Employer, considering all qualified applicants in accordance with applicable laws.


iRhythm provides reasonable accommodations for qualified individuals with disabilities in job application processes.


About iRhythm Technologies:
iRhythm is a pioneering digital healthcare organization dedicated to creating reliable solutions that detect, predict, and prevent diseases.

By integrating wearable biosensors and cloud-based data analytics with advanced proprietary algorithms, iRhythm transforms data from millions of heartbeats into clinically actionable insights.

With a relentless focus on patient care, iRhythm aims to deliver superior data, insights, and health outcomes for all.