Customer Service Warranty Coordinator

3 weeks ago


Germantown, Wisconsin, United States Docksystemsinc Full time
Job Title: Customer Service Warranty Representative

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Warranty Representative. As a key member of our Customer Experience Group, you will be responsible for providing exceptional customer satisfaction by resolving inquiries, processing orders, and handling warranty administration.

Key Responsibilities:
  • Develop a thorough understanding of our company's products and knowledge of the order and warranty process.
  • Answer incoming customer calls and emails, providing accurate and timely information and related support to the sales team.
  • Provide quotes, process new orders, and check the status of existing orders.
  • Coordinate the dispatch of sub-contractors to customer facilities for surveys, installations, and repairs.
  • Maintain the customer database, entering timely and accurate information.
  • Process contracts and prepare documents, letters, and emails.
  • Warranty coordination includes resolving questions related to warranty issues and replacement part orders.
  • Review incoming warranty claim invoices with Technical Service to verify warranty, coding, and repair work completed.
  • Work with all internal department managers on required warranty approval.
  • Process warranty claims on a timely basis and verify compliance.
Requirements:
  • Associate degree is preferred; high school diploma or equivalent required.
  • At least 1-2 years of related or CS experience; manufacturing preferred.
  • Construction contract management experience helpful.
  • Customer-service orientation; strong interpersonal, team, problem-solving, and communication skills.
  • Proficient computer skills, including MS Excel, Word, Email, etc.
About Us:

Systems, LLC is a leading manufacturer of loading dock equipment, with a 60+ year history of success in the industry. We are committed to safety, quality, innovation, and customer satisfaction. Our company has state-of-the-art manufacturing centers located in Germantown, Wisconsin, and Malvern, Arkansas, with employees located in every region of the nation and customers worldwide.



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