Customer Service Warranty Coordinator
3 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Warranty Representative. As a key member of our Customer Experience Group, you will be responsible for providing exceptional customer satisfaction by resolving inquiries, processing orders, and handling warranty administration.
Key Responsibilities:- Develop a thorough understanding of our company's products and knowledge of the order and warranty process.
- Answer incoming customer calls and emails, providing accurate and timely information and related support to the sales team.
- Provide quotes, process new orders, and check the status of existing orders.
- Coordinate the dispatch of sub-contractors to customer facilities for surveys, installations, and repairs.
- Maintain the customer database, entering timely and accurate information.
- Process contracts and prepare documents, letters, and emails.
- Warranty coordination includes resolving questions related to warranty issues and replacement part orders.
- Review incoming warranty claim invoices with Technical Service to verify warranty, coding, and repair work completed.
- Work with all internal department managers on required warranty approval.
- Process warranty claims on a timely basis and verify compliance.
- Associate degree is preferred; high school diploma or equivalent required.
- At least 1-2 years of related or CS experience; manufacturing preferred.
- Construction contract management experience helpful.
- Customer-service orientation; strong interpersonal, team, problem-solving, and communication skills.
- Proficient computer skills, including MS Excel, Word, Email, etc.
Systems, LLC is a leading manufacturer of loading dock equipment, with a 60+ year history of success in the industry. We are committed to safety, quality, innovation, and customer satisfaction. Our company has state-of-the-art manufacturing centers located in Germantown, Wisconsin, and Malvern, Arkansas, with employees located in every region of the nation and customers worldwide.
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