Client Services Supervisor
2 days ago
We are seeking a highly motivated and organized Client Services Supervisor to join our team at Systems, LLC. As a key member of our operations team, you will be responsible for managing customer files, records, and documents, as well as providing timely and accurate information to customers and technicians.
Key Responsibilities- Create and maintain accurate and up-to-date customer files and records
- Coordinate the dispatching of sub-contractors to customer facilities for surveys, installations, and repairs
- Manage order and production schedules, ensuring timely and efficient delivery of products
- Develop and implement order fulfillment programs to improve customer satisfaction and reduce costs
- Collaborate with manufacturing teams to ensure correct locations of all parts and implement KanBan vs. stock
- Research and maintain competitive pricing across all brands
- Advise and coordinate with manufacturing to set needed stock levels for all parts
- Ensure compliance with health and safety guidelines and rules
- Protect Chamberlain Group's and Systems' reputation by keeping information confidential
- Maintain professional and technical knowledge by attending educational workshops and reading professional publications
- Motivate and lead a high-performance team by attracting, developing, engaging, and retaining team members
- Drive the performance management and compensation processes by communicating job expectations, monitoring and evaluating performance, providing feedback, and facilitating employee development
- Maintain transparent communication by appropriately communicating organization information to team members through department meetings, one-on-one meetings, and regular interpersonal communications
We provide a competitive salary, excellent benefits, work-life balance, and a collaborative team environment. Our benefits include paid parental leave, tuition reimbursement, health, dental, vision, and life insurance, short and long-term disability, generous 401(k) match, paid holidays, and 3 weeks PTO accrual upon hire.
We are an Equal Opportunity Employer and encourage people of all backgrounds to apply. We are committed to fostering an environment where people of all lived experiences feel welcome.
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