HPC Applications Support Specialist

3 weeks ago

Minneapolis, Minnesota, United States NextSilicon Full time
Job Title: HPC Applications Support Engineer

NextSilicon is a pioneering company in the field of high-performance computing, reimagining the future of supercomputers. Our innovative coprocessor accelerates supercomputers, driving them forward into a new generation. Our software-defined hardware architecture enables HPC to fulfill its promise of breakthroughs in all fields of advanced research.

Core Values:
  • Professionalism: We strive for exceptional results through professionalism and unwavering dedication to quality and performance.
  • Unity: Collaboration is key to success. That's why we foster a work environment where every employee can feel valued and heard.
  • Impact: We're passionate about developing technologies that make a meaningful impact on industries, communities, and individuals worldwide.

We're seeking a highly skilled individual with a passion for customer engagement and the ability to identify system-level bugs, provide technical support, optimize HPC applications, drive new software features through direct customer engagement, and resolve client-facing issues.

In this dynamic role, you'll collaborate with highly distributed teams covering all aspects of product and business development. You'll operate at the forefront of computer science and scientific applications, tackling challenges in diverse fields such as graph algorithms, sparse computations, weather prediction, and more.

If you're passionate about science and technology, thrive on solving complex problems, and excel in a cutting-edge multi-disciplinary environment, join us and shape the future of high-performance computing.

Key Responsibilities:

  • Provide hands-on support, assisting customers in resolving technical issues for scientific HPC applications.
  • Maintain up-to-date knowledge of key software features and communicate effectively with customers to provide guidance and support.
  • Act as a liaison between internal teams, end-users, and relevant stakeholders to advocate for and fulfill customer needs, translating technical requirements into software features.
  • Develop reproducible procedures for identifying, troubleshooting, and resolving client-facing bugs and runtime errors, ensuring timely resolution and customer satisfaction.
  • Contribute to the development and upkeep of user documentation and support knowledge base.

Requirements:

  • US citizenship with eligibility to visit US government research facilities.
  • Master's or higher degree in computer science, engineering, physics, or a related field; candidates may be considered if they have relevant experience in lieu of an advanced degree.
  • Proficiency in C, C++, and/or Fortran programming languages.
  • Experience with Linux/Unix operating systems and shell scripting for system administration and troubleshooting.
  • Working understanding of standards-based parallel programming models and languages such as MPI, OpenMP, CUDA, or OpenACC.
  • Familiarity with HPC software stack components including LLVM compilers and toolchains, libraries, schedulers, and job submission systems (e.g., SLURM or PBS).
  • Experience, or ability to gain experience, in developing training and documentation for end-users of HPC applications and systems and providing technical support to identify and resolve client-facing issues.
  • Knowledge of performance optimization techniques for parallel computing, including code profiling, tuning, and scaling.
  • Strong written and verbal communication skills for collaborating across multidisciplinary teams, internally and externally.
  • Capability to manage multiple tasks and priorities, meet deadlines, and adapt to changing requirements.
  • Ability to work remotely and independently in a fast-paced environment with minimal direct supervision.
  • Willingness to travel as necessary, ranging from monthly to quarterly.

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