IT Support Specialist

4 weeks ago


Minneapolis, Minnesota, United States VAA, LLC Full time
Job Summary:

As an IT Support Specialist at VAA, LLC, you will be responsible for providing technical assistance to staff related to software programs and hardware. You will track and respond to all instances of support through the IS ticketing queue, updating the status of each ticket. Additionally, you will provide new user installation and upgrades of hardware and software applications, update computer software and hardware as requested, and train end-users on hardware functionality and software programs. You will also have a basic understanding of VMware, Azure, Network Monitoring and Troubleshooting, IT Security and Antivirus, and Knowledge of PC Setup/configuration/troubleshooting/repair. Experience with Kaspersky, Datto, Compellent, Shoretel &/or KACE is a plus.

Responsibilities:

  • Provide technical assistance to staff related to software programs and hardware.
  • Track and respond to all instances of support through the IS ticketing queue.
  • Provide new user installation and upgrades of hardware and software applications.
  • Update computer software and hardware as requested.
  • Train end-users on hardware functionality and software programs.

Requirements:

  • Three years in IT with a minimum of two years supporting O365 in a Windows 10 environment required.
  • Valid Certification(s), and/or related associate degree, preferred.

About VAA, LLC:

VAA, LLC is a multi-discipline engineering services company that provides engineering and design services for agribusiness, industrial facilities, and commercial buildings. We are committed to providing equal employment opportunity to all employees and applicants for employment without regard to race, color, creed, religion, gender, age, national origin, familial status, disability, veteran status, sexual orientation, gender identity, marital status, public assistance status, or any other status protected by applicable law. We offer competitive compensation, medical, dental, vision, disability, 401(k), profit-sharing, paid holidays, PTO, wellness programs, flexible schedules, professional development opportunities, and more.

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