Application Specialist

4 days ago


Minneapolis, Minnesota, United States Premier Disability Services Full time
About the Role:

The Disability Application Specialist plays a critical role in assisting claimants with completing the Security Disability application. This involves asking a series of personal and medical questions to obtain necessary information about their disability and qualifications for disability benefits.

Calls typically last 30-45 minutes, and the specialist must demonstrate patience and empathy. The specialist must ensure that the application is completed fully and accurately.

Responsibilities:
  • Complete the online application for the claimant.
  • Ask a series of personal and medical questions.
  • Use multiple systems to complete the process, including website, internal, and order management systems.
Requirements:
  • Previous experience in a call center environment is preferred.
  • Customer service-oriented with demonstrated ability to show empathy.
  • Excellent written and verbal communication skills.
  • Must be patient and inclined to help others.
  • Must be detail-oriented.
  • Ability to achieve high productivity and quality standards.
  • Proficient working knowledge of Windows OS, Internet, and associated software.
  • Bilingual - English/Spanish is a plus.


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