Customer Experience Associate

3 days ago


Lemont IL USA, United States VASA Fitness Full time

{"h1": "Member Experience Specialist", "p": "At VASA Fitness, we strive to create an exceptional experience for our members and guests. As a Member Experience Specialist, you will be responsible for delivering a fun and meaningful experience every visit. This includes greeting members in a friendly manner, creating personal connections, ensuring problems are reported in a timely manner, organizing equipment, and keeping the club sparkling clean.

Key Responsibilities:

* Demonstrate a genuine, kind attitude when interacting with guests and members
* Greet guests and members with a smile, eye contact, and courteous tone
* Anticipate guest and member needs and respond accordingly
* Be familiar with membership plans, pricing, amenities, add-on options, and class formats
* Provide club tours, sell memberships, help members upgrade, book personal training consultations, and sign members up for personal training
* Consistently find ways to improve the guest and member experience by sharing member feedback with leadership and collaborating with the team to implement ideas

Benefits:

* Competitive benefits package including healthcare benefits for employees who work 20+ hours per week
* Two complimentary gym memberships for employees and one to give away
* 401k options

We are proud to be a 'Great Place to Work' certified company. If you are passionate, fun, and united, come join our team and be a part of creating an uplifting experience for everyone.

"}



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